Octavia Jennings
Lithonia,GA
Summary
Accommodating and practical hotel and hospitality manager of 29 years with proficiency in financial management, conflict resolution, and task delegation. Efficient in using a variety of technology programs and computer software applications for making reservations and communicating with staff members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Springhill Suites by Marriott
03.2019 - Current
- Functions as the primary strategic business leader of the Springhill Suites property with responsibility for all aspects of the operation, including managing general property performance, profitability, revenue generation, sustaining sales and marketing strategy, providing real-time feedback to management and hourly employees on service and operational standards
- Managing labor flow to achieve profitability goals
- Monitoring guest satisfaction scores and comments and response to all feedback
General Manager
Hyatt Place Alpharetta
01.2016 - 03.2019
- Responsible for the day-to-day hotel direction, maximizing sales and revenue, and empowering your team to create world-class guest experiences every step of the way
- Played a pivotal role in overseeing staff, budgets, and daily operations to drive growth and success
- As a strategic thinker, I’ve make decisive decisions to ensure outstanding results
- Balancing existing practices with necessary adaptations, as I focus on meaningful financial improvements
General Manager
Holiday Inn Express & Suites
04.2014 - 01.2016
- Managed the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns
- Taking ownership of the development of staff, execute on brand standards, and build awareness of the hotel and brand within the local area
- Excellent communication and guest service skills
- Monitoring guest satisfaction scores and comments and response to all feedback
Education
BBA - Hotel Management
Georgia State University
Atlanta, GA06.1994
Skills
- Cross-functional team management
- Performance improvements
- Sales team development
- Policy/program development
Certification
Marriott Certified General manager
IHG Certified General Manager
ServeSafe certified
Timeline
General Manager
Springhill Suites by Marriott
03.2019 - Current
General Manager
Hyatt Place Alpharetta
01.2016 - 03.2019
General Manager
Holiday Inn Express & Suites
04.2014 - 01.2016
BBA - Hotel Management
Georgia State University
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