Octavia Jones
San Antonio
Summary
my number is "210717-1762.
Skilled Business Care Representative with practical experience in providing high-quality customer service, resolving complex issues and fostering client relationships. Strengths include outstanding communication skills, problem-solving abilities and team collaboration. Proven track record of driving customer satisfaction and retention, while contributing to business growth objectives. Contact number "210717-1762
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Card Representative
JPMorganChase
San Antonio
06.2024 - 07.2025
- Business credit cards monitoring, managing business cards, checking balances, multiscreen navigation, multitasking, active listening, advanced typing quick navigation
- Assisted customers with inquiries and account issues efficiently.
- Educated clients on banking products and services available.
- Managed customer complaints and resolved conflicts effectively.
- Collaborated with team members to enhance service delivery processes.
- Tracked daily performance metrics such as calls answered and wait times.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Spectrum
San Antonio
06.2022 - 11.2023
- Mobile activation department call center help customers activate the mobile devices in a step by step process
- Resolved customer inquiries via phone and online platforms.
- Managed billing issues and account discrepancies effectively.
- Collaborated with team members to enhance service delivery.
- Educated customers on product features and services offered.
Customer Care Representative
MAXIMUS Inc
San Antonio
07.2019 - 06.2023
- Assisted customers with inquiries using CRM software and call management tools.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
Cashier/Customer Service
Burger King
San Antonio
08.2017 - 05.2019
- Processed customer orders and handled cash transactions efficiently.
- Maintained cleanliness and organization of the dining area and workstations.
- Provided friendly and accurate service to enhance customer satisfaction.
- Assisted in training new cashiers on register operations and customer service techniques.
- Managed inventory by restocking supplies and reporting shortages to management.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with team members to ensure smooth shift transitions and operations.
Cashier/Customer Service
Sonic Drive-In
San Antonio
05.2015 - 02.2017
- Host, cashier, great customer service.
- Processed customer orders and handled cash transactions efficiently.
- Maintained cleanliness and organization of the dining area and workstations.
- Provided friendly and accurate service to enhance customer satisfaction.
- Assisted in training new cashiers on register operations and customer service techniques.
- Managed inventory by restocking supplies and reporting shortages to management.
- Collaborated with team members to ensure smooth shift transitions and operations.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Followed safety and health regulations while preparing food items for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High school or equivalent -
Healy-Murphy
San Antonio, TXSkills
- Computer Networking
- Business development
- Maintenance
- Cooking
- Scanning
- Customer support
- Photocopying
- Windows
- Microsoft Powerpoint
- Customer service
- Active Directory
- Basic math
- Software Troubleshooting
- Teamwork
- Outbound calling
- Operating Systems
- Phone Etiquette
- Live Chat
- Technical Support
- Microsoft Excel
- Banking
- Call center
- Crew Member
- Troubleshooting
- Mobile Devices
- Phone answering
- Sales
- Food Service
- Conflict management
- CRM software
- Proofreading
- Accounting
- Ethernet
- Computer Skills
- Network Support
- Writing skills
- Data Entry
- Negotiation
- Typing
- Business credit card management
- Customer service processes
- Performance tracking
- Team collaboration
- Active listening
- Effective communication
- Problem solving
- Time management
- Fast typing
- Tracking complaints
- Call documentation
- Member account management
Certification
- Food Handler Certification
- Driver's License, 08/01/21, 07/31/26
Additional Information
I graduated from Healy Murphy with my high-school diploma looking for a full time job that is flexible with my scheduled hours I am a hard worker and I give my all and I do have my own transportation my number is 2107171762.
Timeline
Business Card Representative
JPMorganChase
06.2024 - 07.2025
Customer Service Representative
Spectrum
06.2022 - 11.2023
Customer Care Representative
MAXIMUS Inc
07.2019 - 06.2023
Cashier/Customer Service
Burger King
08.2017 - 05.2019
Cashier/Customer Service
Sonic Drive-In
05.2015 - 02.2017
High school or equivalent -
Healy-Murphy