OCTAVIA KELLY
West Haven,CT
Summary
Highly motivated and results-driven professional with exceptional leadership and problem-solving skills. Strong focus on organization and proactivity enables effective handling of customer support tasks. Committed to delivering efficient and reliable work, both independently and as part of a team. Consistently strives for excellence in all collaborative projects.
Overview
10
10
years of professional experience
Work History
Food Service Worker
Best Western Hotel
04.2024 - Current
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas..
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Dispatcher
Adams Towing And AAA
06.2014 - 03.2024
- Maintained updated and detailed records of calls in physical and electronic database
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Directed investigations to verify and resolve customer complaints
- Documented all changes in computer tracking system
- Closely monitored dispatch board to triage and prioritize over 200 daily calls
- Responded to over 200 daily caller requests with information about assistance and timeframes
- Maintained excellent attendance record, consistently arriving to work on time
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2009
Skills
- Service coordination
- Prioritizing calls/ appointments
- Dispatching field personnel
- Maintaining call metrics
- Updating logs (tables, spreadsheets & specific Reports)
- Closing tickets
- Verifying coverage
- Schedule Management
- Customer Relations
- Dispatching procedures
- Conflict resolution
- Flexible & Adaptable
- Quick Learner
- Positive Attitude
- Multitasking
- Strong Work Ethic
- Cleaning and sanitation
- Attention to Detail
- Positive Attitude and Energy
- Fast-Paced Environment
- Productivity and Efficiency
Timeline
Food Service Worker
Best Western Hotel
04.2024 - Current
Dispatcher
Adams Towing And AAA
06.2014 - 03.2024
High School Diploma -
Wilbur Cross High School
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