Octavia Monsanto
Customer Sales Expert
Marietta,GA
Summary
Experienced Customer Sales Representative with over 5 years of experience in Sales and Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
T-mobile
Mobile Expert
Marietta, GA
03.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service Specialist
Go Wireless Verizon
Kennesaw, GA
02.2017 - 03.2018
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Cashier
RaceTrac
Kennesaw, GA
06.2013 - 02.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Criminal Justice
Kennesaw State University
Kennesaw, GA 08.2016 - 05.2019
Associate of Science - Liberal Arts And General Studies
Georgia Highlands College
Marietta, GA 08.2012 - 06.2016
Skills
Customer interaction
Inventory oversight
Product line knowledge
Problem-Solving
Timeline
T-mobile
Mobile Expert
03.2018 - Current
Customer Service Specialist
Go Wireless Verizon
02.2017 - 03.2018
Bachelor of Science - Criminal Justice
Kennesaw State University
08.2016 - 05.2019
Customer Service Cashier
RaceTrac
06.2013 - 02.2017
Associate of Science - Liberal Arts And General Studies
Georgia Highlands College
08.2012 - 06.2016