Octavia Osobu
Laurel,USA
Summary
Proven leadership strengths and ability to manage multiple responsibilities in a fast-paced environment. Well-organized with attention to detail. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Overview
10
10
years of professional experience
Work History
Unarmed Security Guard
Securitas Security
Annapolis junction, MD
03.2024 - 02.2025
- Performed routine patrols of ground
- Coordinated with law enforcement, reporting incidents
- Identified and removed suspicious characters from
- Monitored 8 CCTV feeds to identify potential threats
Unarmed Security Guard
Allied security
Columbia, MD
09.2022 - 11.2024
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
- Testing security systems and, if needed, operating X-ray machines and metal detectors
- Using provided communication devices such as two-way radios
Medical Billing Customer Service Representative
MEDSTAR HEALTH
Nottingham, MD
03.2018 - 10.2022
- Entered new patient profiles into medication Citrix software system Iris
- Communicated directly with doctors' offices via telephone, and fax
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Ensured HIPAA compliance
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Maintained up-to-date records at all times
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Properly directed inbound calls in phone queues to improve call flow
Administrative
Rite Aid
Columbia, MD
05.2015 - 02.2018
- Provided exceptional one-on-one customer service and effectively handled any customer complaints
- Successfully handled front desk and two incoming telephone lines for Rosecrans Municipal Airport, Air National Guard base
- Greeted and logged-in steady stream of customers, coordinating appointments with other sections availability
- Managed customer problems and complaints with tact, and attention to prompt customer service
- Provide feedback for upper management
- Managed high volume of awards and decorations with responsibility for the writing and submitting
- Provided quality customer service as knowledgeable team member
- Planned travel arrangements for executives and staff
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created PowerPoint presentations used for business development
Education
Bachelor Of Science - Health Care Management
University of Maryland Global Campus
Hyattsville, MDMedical billing or coding -
Institute of Medical and Business Careers
05.2018
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Results-oriented
- Proficient in Computer RX Software
- Self-directed
- Professional and mature
- Strong problem solver
- Dedicated team player
Accomplishments
- Increased office organization by developing more efficient filing system
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude
Timeline
Unarmed Security Guard
Securitas Security
03.2024 - 02.2025
Unarmed Security Guard
Allied security
09.2022 - 11.2024
Medical Billing Customer Service Representative
MEDSTAR HEALTH
03.2018 - 10.2022
Administrative
Rite Aid
05.2015 - 02.2018
Medical billing or coding -
Institute of Medical and Business Careers
Bachelor Of Science - Health Care Management
University of Maryland Global Campus