Octavia Ross

• Print and mail mortgage 5-10 payment, denial approval statement to customer, send correspondence accordance to company policies and procedures.
• Update and verify customer information on computer system.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Monitored front areas so that questions could be promptly addressed.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as:
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Answered 50-80 incoming calls from customers while ensuring a high level of customer services which include:

• Respond to customer calls regarding healthcare benefits
• Reviewing Benefit and Eligibility information to customer
• Billing and Payment issues
• Customer material request
• Physician Assignments
• Authorization of Benefits (EOB)
• Provided excellent customer services constantly meet productivity, schedule adherence, and quality standards.
• Proven ability to develop and implement creative solutions to complex problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.