Octavia Small-Jones
Columbus,GA
Summary
Customer Service professional with experience in healthcare, insurance, and financial services. Skilled in insurance verification, patient enrollment, account support, CRM systems, data entry, and high-volume customer service while meeting productivity, quality,
and compliance standards.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Child Development Center
10.2023 - Current
- Greet and assist customers, visitors, and clients in a friendly and professional manner.
- Answer incoming phone calls and respond to customer inquiries.
- Schedule and manage appointments.
- Check customers in and out of the facility.
- Maintain accurate customer records and documentation.
- Handle payments, transactions, and receipts when required.
- Respond to emails and other customer communications.
- Resolve customer concerns and escalate
Customer Service Representative
Walmart
08.2022 - 10.2023
- Assist customers with questions about products, services, and store policies.
- Handle customer complaints and resolve issues professionally.
- Process returns, refunds, and exchanges.
- Answer phone calls and assist customers in person.
- Help customers with online orders, deliveries, and pickup services.
- Process payments and operate cash registers when required.
- Maintain accurate customer and transaction records.
Education
High School Diploma -
Spencer High School
Skills
- Typing 50 WPM
- Inbound/Outbound Calling
- Salesforce CRM
- Adaptability
- Multi-Line Phone System
- Empathy
Timeline
Front Desk Representative
Child Development Center
10.2023 - Current
Customer Service Representative
Walmart
08.2022 - 10.2023
High School Diploma -
Spencer High School