Summary
Overview
Work History
Education
Skills
Timeline
SHAWNA RANDOLPH

SHAWNA RANDOLPH

Sacramento,CA.

Summary

Detailed, service-oriented professional able to multi-task in a highly productive environment, seeking a clerical or support opportunity as an administrative assistant, office assistant, or office coordinator position in a cooperative team environment.

Overview

18
18
years of professional experience

Work History

Telephone Service Center Representative

Search Pros Staffing, Delta DentiCal
Sacramento, California
08.2022 - 04.2023
  • Responds to Denti-Cal beneficiary requests for provider referrals; confirms with dental offices their availability to receive new Denti-Cal patients; research provider and claims files to place beneficiaries with providers
  • Research provider and claims files, assign beneficiaries to providers, and create and respond to client correspondence

Member Services Representative

Randstad Staffing
Sacramento, California
10.2021 - 06.2022
  • Completed patient appointment scheduling and medical chart-related tasks
  • Produces and generates various claim reports while following HIPPA guidelines and company policies

Operations Associate

Public Consulting Group
Sacramento, California
09.2020 - 02.2021
  • Reviewed claims for accuracy before submitting them for billing.
  • Inputted data into the system, maintaining the accuracy of provider coding information and reported services.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.

Day Surgery Medical Secretary

Christus St. Patrick Hospital
Lake Charles, Louisiana
09.2015 - 07.2020
  • Responsible for clerical tasks, managing daily operations and coordinating scheduled workflow for the Day Surgery Department while following HIPPA guidelines and hospital policies
  • Monitored Surgery Tracking Board and served as a liaison between the patient, pre-op, day surgery, and post-op departments
  • Nominated for Employee of the Year within first 3 months of employment.

Surg Unit Clerk

Jennings American Legion Hospital
Jennings, Louisiana
01.2012 - 09.2015
  • Handled all clerical, technical, and communicative tasks for the Physicians & Med-Surg department.
  • Including transcribing physician orders, scheduling, and consult request.
  • Completed, audited, and filed charts for admitted and discharged patients.

Verizon Wireless, Business Customer Care
Rancho Cordova, California
04.2005 - 05.2010
  • Promoted to Business Customer Care to maintain larger revenue accounts
  • Managed high-revenue business accounts
  • Customer Service escalations team supervisor level of call resolution

Education

Bachelor of Science - Human Services

University of Phoenix Sacramento
09.2007

Skills

  • Typing 50 WPM
  • Filing and Records Management
  • Data Entry
  • Customer Service
  • Appointment Scheduling
  • MS Office
  • Verbal and Written Communication
  • Inventory and Data Analysis
  • Multitasking and Prioritization

Timeline

Telephone Service Center Representative - Search Pros Staffing, Delta DentiCal
08.2022 - 04.2023
Member Services Representative - Randstad Staffing
10.2021 - 06.2022
Operations Associate - Public Consulting Group
09.2020 - 02.2021
Day Surgery Medical Secretary - Christus St. Patrick Hospital
09.2015 - 07.2020
Surg Unit Clerk - Jennings American Legion Hospital
01.2012 - 09.2015
- Verizon Wireless, Business Customer Care
04.2005 - 05.2010
University of Phoenix Sacramento - Bachelor of Science, Human Services

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SHAWNA RANDOLPH