Sabrina Doria Cajete
Fort Lauderdale
Summary
Highly organized and detail-oriented patient appointment clerk support professional with extensive experience coordinating scheduled, managing high-volume communications, maintaining accurate records, and delivering exceptional customer service. Demonstrated ability to efficiently schedule, reschedule, and coordinate appointments while ensuring accuracy of patients information and compliance with established procedures. Skilled in medical office administration, data entry, records management, and handling sensitive information with professionalism, and confidentiality. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced healthcare environments while providing outstanding support to patients, providers and multidisciplinary teams.
Overview
8
8
years of professional experience
Work History
Clinical Service Representative
US-RX CARE
03.2026 - Current
- Facilitated customer service and support for members, healthcare providers, and pharmacies regarding prescription benefits coverage details and medication-related questions.
- Analyzed and logged member information while maintaining precision and confidentiality in alignment with HIPAA standards.
- Handled incoming calls and clarified questions related to medication prior authorizations and benefit eligibility
- Engaged with physicians' offices, pharmacies, and healthcare providers to coordinate prescription services and support continuity of care.
- Acted as team lead for specialized member group in Hawaii, offering direction, support, and assistance to team members while maintaining high-quality service and prompt resolution of cases.
Animal Admissions
Humane Society of Broward County
01.2025 - 03.2026
- Maintained and updated medical records for shelter animals and surrendered animals, ensuring accuracy and completeness of documentation.
- Scheduled outpatient surgeries and follow-up appointments with daily veterinary services while streamlining appointment availability and facilitating patient flow.
- Operated as main point of communication for clients by addressing phone calls, replying to voicemails, and offering insights into outpatient services and appointment scheduling.
- Facilitated coordination with nonprofit organizations and community partners to implement spay/neuter procedures, vaccinations, and preventative care services.
- Facilitated issuance of rabies certificates and upheld related medical documentation in alignment with established protocols.
- Ensured exceptional customer service through communication with diverse populations and effective management of inquiries and concerns in a professional manner.
Outdoor Recreation Leader
NAF
09.2021 - 11.2023
- Administered precise participant records, waivers, and inventory documentation to confirm compliance with established procedures and safety protocols.
- Analyzed program guidelines, liability waivers, and safety instructions in collaboration with participants to confirm awareness and conformity with regulations.
- Provided outstanding customer service through prompt responses to questions, managing reservations, and effectively communicating trip details and program requirements.
- Administered daily processing of cash and credit card transactions, upholding standards of accuracy and responsibility in financial records.
- Fostered interaction between Japanese lifeguards and outdoor recreation team to tackle challenges and optimize program implementation
- Acted as temporary aquatics director, serving as primary contact for swim lesson registrations and program inquiries for children and adults.
Emergency Medical Services Coordinator
Misawa 35th Medical Group
01.2018 - 09.2021
- Facilitated medical care for military personnel receiving treatment at Japanese hospital for routine check-ups and urgent situations.
- Ensured accurate documentation and records to uphold continuity of care and meet military regulatory requirements.
- Functioned as main contact for service members and medical providers, streamlining communication and addressing issues.
- Tracked appointment status and delivered administrative support to ensure timely treatment and accurate documentation.
- Facilitated management of employee schedules to ensure optimal staffing and streamlined daily operations.
- Educated and prepared new employees on departmental processes and best practices.
- Guided emergency translators within department by teaching and simplifying English medical terminology to boost communication and translation effectiveness.
- protected confidentiality and handled sensitive information according to HIPAA standards and executed medical record practices for military personnel.
- Communicated detailed visit instructions to patients
- Validate that medical records are ready for upcoming appointments listed on provider schedules.
Education
High School Diploma -
Robert D. Edgren High School
Misawa, Japan06-2018
Skills
- Medical Ethics & Confidentiality (HIPPA)
- Medical Appointment Scheduling
- Telephone Triage & Message Management
- Medical Records Management
- Referral Coordination
- Typing 50 WPM
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Clinical Service Representative
US-RX CARE
03.2026 - Current
Animal Admissions
Humane Society of Broward County
01.2025 - 03.2026
Outdoor Recreation Leader
NAF
09.2021 - 11.2023
Emergency Medical Services Coordinator
Misawa 35th Medical Group
01.2018 - 09.2021
High School Diploma -
Robert D. Edgren High School