Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Arguelles

Fort Worth

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at K-Bobs Steakhouse. Proven ability to enhance guest engagement and improve team performance through effective training and collaboration. Adept at cash handling and maintaining cleanliness standards, ensuring a positive dining experience for all patrons.

Overview

9
9
years of professional experience

Work History

Server

Tacos Mexicanos
08.2021 - 12.2021
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed order accuracy and efficiency, coordinating with kitchen staff for timely food delivery.
  • Trained new servers on menu items and restaurant protocols to enhance team performance.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Warehouse Stocker

Amazon
09.2019 - 12.2019
  • Stocked shelves efficiently, maintaining organization and accessibility of products.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment.
  • Operated forklifts and pallet jacks safely to transport materials throughout warehouse.
  • Assisted in training new staff on safety protocols and operational procedures.

Food Runner/Food Runner/Restaurant Busser

Jockey Club
05.2014 - 09.2014
  • Delivered food items to tables promptly, ensuring customer satisfaction and efficient service.
  • Assisted kitchen staff in food preparation, maintaining cleanliness and organization of work areas.
  • Collaborated with servers to communicate orders clearly, enhancing overall dining experience.
  • Monitored inventory levels of supplies, alerting management for timely restocking as needed.
  • Resolved customer inquiries and concerns regarding menu items, promoting positive interactions.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.

Cashier

McDonald's
06.2013 - 10.2013
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Maintained cleanliness and organization of front counter and dining area.
  • Collaborated with team members to ensure timely service during peak hours.
  • Handled customer inquiries and resolved issues to promote satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Food Runner/Restaurant Busser

K-Bob's Steakhouse
08.2012 - 07.2013
  • Delivered food orders promptly to ensure customer satisfaction.
  • Assisted servers in maintaining clean and organized dining areas.
  • Communicated effectively with kitchen staff to coordinate order timing.
  • Supported team members during peak hours to enhance service efficiency.
  • Learned restaurant menu items to provide accurate information to guests.
  • Maintained proper hygiene and safety standards while handling food items.
  • Collaborated with colleagues to create a welcoming atmosphere for diners.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Greeted customers and provided outstanding customer service.

Education

GED -

Ruidoso High School
Ruidoso, NM
08-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Team collaboration
  • Performance improvement

Languages

English
Full Professional

Timeline

Server

Tacos Mexicanos
08.2021 - 12.2021

Warehouse Stocker

Amazon
09.2019 - 12.2019

Food Runner/Food Runner/Restaurant Busser

Jockey Club
05.2014 - 09.2014

Cashier

McDonald's
06.2013 - 10.2013

Food Runner/Restaurant Busser

K-Bob's Steakhouse
08.2012 - 07.2013

GED -

Ruidoso High School

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