Octavious Jones
Grand Blanc,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Operations
Top Tier Moving Service LLC
Grand Blanc, MI
01.2023 - Current
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Manage approximately 30 incoming call, emails, and faxes per day from customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed cross-functional teams for successful project completion and timely delivery.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Championed adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
Two Men And A Truck International
Clarkston, MI
01.2019 - 02.2023
- Responsible for providing company and clientele with exceptional customer service
- Maintaining customer relationships by handling questions and concerns with speed and professionalism.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Conductor/Engineer
UNION PACIFIC RAILROAD COMPANY
Louisiana
01.2012 - 05.2018
- Class 1 Conductor and Class 3 Engineer
- Responsible for switching railroad tank cars to send on mainline to train's next destination.
- Streamlined operations and prioritized task allowing staff to increase revenue.
Oil Process Operator
Manpower/ Delta Petroleum
Louisiana
01.2011 - 01.2012
- Filled 55 Gallon Drums with various types of oil.
- Managed calls, emails, and fax per day maintaining analytics of production.
Freight Conductor/Train Operator
Railserve Inc
Louisiana
01.2008 - 01.2011
- Switched tank cars from track to track spotting them for Operators to load and unload them.
- Improved on-time delivery rates by efficiently coordinating train schedules and cargo loading.
- Managed crew assignments for optimal performance and increased overall productivity.
Education
High school diploma or GED -
ITI Technical College
Baton Rouge, LA01.2010
Skills
- Customer service
- Contract Administration
- Direct Sales
- Operations Management
- Team Leadership
- Computer Skills
- Communication Skills
Certification
- Class 3 Engineer, Engineer the train to the proper destination.
- Class 1 Conductor, Conduct the train to the correct destination.
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service
Timeline
Manager of Operations
Top Tier Moving Service LLC
01.2023 - Current
Customer Service Representative
Two Men And A Truck International
01.2019 - 02.2023
Conductor/Engineer
UNION PACIFIC RAILROAD COMPANY
01.2012 - 05.2018
Oil Process Operator
Manpower/ Delta Petroleum
01.2011 - 01.2012
Freight Conductor/Train Operator
Railserve Inc
01.2008 - 01.2011
High school diploma or GED -
ITI Technical College
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