Octavius Edwards
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Five Below
Birmingham, AL
01.2025 - Current
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing groceries bags in vehicles.
- Maintained customer satisfaction by assisting with carrying out goods.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Grocery Bagger/ Cashier
Publix
Birmingham, AL
11.2022 - 01.2025
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing groceries bags in vehicles.
- Maintained customer satisfaction by assisting with carrying out goods.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL2025
Skills
Customer service
Cash handling
Customer complaint resolution
Patience and composure
Problem-solving
Active listening
Adaptability and flexibility
Time management
Data entry
Team collaboration
Computer proficiency
Task prioritization
Reliability and punctuality
Merchandise restocking
Phone etiquette
Positive and professional
Timeline
Customer Service Cashier
Five Below
01.2025 - Current
Grocery Bagger/ Cashier
Publix
11.2022 - 01.2025
High School Diploma -
Woodlawn High School