Summary
Overview
Work History
Education
Skills
Accomplishments
Community Involvement
Timeline
Generic

Octavius Smiley-Humphries

Morrisville,NC

Summary

Real Estate professional committed to providing excellent service for the residential real estate consumer . Ten years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, sales support, and planning/implementing of proactive process improvement, procedures and systems. A proven track record of exceeding new home sales goals with both John Wieland Homes and KB Homes, while maintaining a Customer Service Index of 95% and higher by developing and implementing strategies to increase both sales and customer service measures while managing 3 new home developments.

Overview

18
18
years of professional experience

Work History

Team Leader

Flex Realty - The Smiley Group
01.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Developed all marketing strategies and materials to ensure consistent and ongoing productivity for all team members.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to real estate ethics/.
  • Held weekly team meetings to inform team members on current production goals, future market trends, and ongoing client challenges.

Realtor

Better Homes And Gardens Real Estate - Go/Paracle
01.2018 - 12.2019
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

Workforce Diversity Coordinator

Disney ABC Television Group
01.2012 - 12.2014
  • As a member of a diversity task force, conducted and analyzed employee survey data to build a clear diversity and inclusion roadmap and strategy
  • Responsible for research and recommendations regarding strategic partnerships to support talent acquisition, market intelligence, and executive development
  • Actively participated in the development and delivery of Disney ABC Television Group's diversity vision and mission statements, definition, tagline, and communication strategy
  • Manages the programmatic and logistical planning around Disney ABC TV Group's efforts for hiring, developing, and retaining diverse talent
  • Supported Vice President of Organization & Workforce Diversity and currently supports Manager of Organization & Workforce Diversity with scheduling, event planning, and project management
  • Partners with recruitment to develop career development and recruiting events for various local, national, and global diverse organizations ie
  • NAMIC, HACR, ASCEND, NGLC and ColourDigital.

Ability Analyst (CAR II)

The Hartford Insurance Company
01.2009 - 01.2012
  • Consistently performs reviews of claims with recommendations of appropriate on going risk management strategies
  • Develops and maintains positive relationships with policyholders and claimants by keeping them informed of the claims' status throughout the decision making process of claims management
  • Maintains a successful relationship with internal departments involved in claims by discussing and making appropriate referrals to the CAR Investigative Unit, Clinical Managers, Vocational Rehab resource and Appeals
  • Quickly and effectively solves customer challenges as it relates to issuance of benefit payments, overpayment recovery options, and obtaining current and accurate claimant information.

Licensed Sales

John Wieland Homes
01.2007 - 01.2009
  • Managed sales and customer relations of 3 new home construction developments
  • Maintained and submit accurate reports and paperwork including home sale contracts, traffic reports, and marketing updates
  • Consistently met sales goals of booking 15,000 dollars in commissions each quarter
  • Developed and implemented various sales and marketing strategies to promote and increase business such a “Lease to own” option for prospective homebuyers, hosting realtor luncheons, and organizing a first time home buyer seminar.

Lead Area Sales Representative

KB Homes
01.2006 - 01.2007
  • For the Southeast Atlanta region., Maintained and managed Hampton Oaks w/ Martha Stewart; a community with 7 models and 17 different floor plans
  • Responsible for managing and supporting 3 communities with a total of 10 new home sales consultants
  • Developed and implanted sales and marketing strategies in accordance with the Martha Stewart and KB Homes brand
  • Continuously exemplified professional and courteous customer service to every buyer at all stages of the home buying process.

Education

Business and Finance

Georgia State University
Atlanta, GA
09.2003

Skills

  • Sales Expertise
  • Coaching and Mentoring
  • Verbal and Written Communication
  • People Management
  • Effective Customer Service
  • Onsite Sales
  • Lead Generation
  • Staff Training
  • Overseeing Daily Activities
  • Issue Resolution

Accomplishments

  • Designed, developed and deliver – Information on a DIME (Diversity In Media and Entertainment), Disney ABC's diversity newsletter informing HR and Creative Executives about diversity trends
  • New Hire Orientation Facilitator at Disney ABC Television Group
  • Recipient of four Teamwork awards with The Hartford
  • Recipient of a Customer Focus award with The Hartford
  • Member of the Diversity and Inclusion Team with The Hartford
  • Coordinated Team Hartford's inaugural participation in AidsWalk Atlanta where we raised more than $6000.00 for Chris' Kids and other non-profit organizations.

Community Involvement

Board Member - LGBTQ Center of Durham

Founding Member - LGBTQ Real Estate Alliance

Former Board Member - United Way of Chatham County

Timeline

Team Leader

Flex Realty - The Smiley Group
01.2020 - Current

Realtor

Better Homes And Gardens Real Estate - Go/Paracle
01.2018 - 12.2019

Workforce Diversity Coordinator

Disney ABC Television Group
01.2012 - 12.2014

Ability Analyst (CAR II)

The Hartford Insurance Company
01.2009 - 01.2012

Licensed Sales

John Wieland Homes
01.2007 - 01.2009

Lead Area Sales Representative

KB Homes
01.2006 - 01.2007

Business and Finance

Georgia State University

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