Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Octivia Erickson

New Richmond,WI

Summary

An area coach with 8 years of multi unit experience. A dedicated professional leader with a history of leading the company in metrics and financials. Highly motivated to develop and work through people to achieve results. To grow and empower teams through routines, systems and core values.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Area Coach

Border Foods Inc.
05.2018 - Current
  • Established strong working relationships with RGMS at each store location, through store visits, mentoring, communication, standout, one on ones and core values.
  • Conduct regular store visits to monitor restaurant performance, employee morale, customer satisfaction,and food safety compliance.
  • Work with RGMs to develop and train.
  • A consistent driver of results through systems, routines and tools.
  • Lead a consistent area financially each year.
  • #1 Area Coach two years in a row.
  • Was awarded the Area Coach of the Year for 2023.
  • Always seeking ways to grow, develop and support.

Associate Area Coach

Border Foods Inc.
12.2016 - 05.2018
  • Worked with multiple RGMS to build their capabilities while continuing to oversee Cottage Grove.
  • Assisted my AC with administrative tasks.
  • Overseen the area in the absence of my AC.
  • Developed and trained AGMs, Shift leads to build the team.
  • Overseen 3 locations.
  • Led all AGM meetings.
  • Completed all area PBRs, worked with locations to help build their financial capabilities through goal setting and training.
  • Demonstrated ability to manage multiple locations as a top performer, while assisting AC.

Restaurant General Manager

Border Foods Inc.
04.2010 - 12.2016
  • Ran a multi brand unit overseeing 30 employees.
  • Opened two new locations, hiring, training and developing 30 employees for each location.
  • Responsible for hiring, scheduling, food ordering, training, food safety standards and customer satisfaction.
  • Was a top leader in financials each year.
  • Worked with team to achieve metrics and company standards.
  • Was a certified training restaurant.
  • Was a top performer in metrics.
  • Was an RGM of the Year nominee.

Assistant General Manager

Arby's Restaurant
09.2009 - 04.2010
  • Worked with the RGM to train and develop the team.
  • Overseen 9-14 employees per shift.
  • Had to manage food orders, labor, and food cost day to day.
  • Worked with team to achieve daily metrics through proper routines and tools.
  • Was in charge of all Arby's catering for our location.
  • Overseen the restaurant in the absence of the RGM.
  • Assisted in the recruiting, hiring and orientation process.
  • Was awarded the "Have Fun" award for 2009.

Assistant General Manager

Border Foods Inc.
09.2007 - 09.2009
  • Worked with RGM to train and develop the team.
  • Restaurant was a multi brand restaurant Taco bell and Long John Silver's.
  • Would assist the restaurant with any needs in the absence of the RGM.
  • Ran consistent green metrics, was a consistent district leader and we were a top performing training store.
  • Restaurant had financial success every year.
  • Restaurant would pass all food safety inspections and secret shops.
  • Won AGM of the year in 2011.

Shift Manager

Border Foods
11.2002 - 09.2007
  • Worked for a multi brand Taco Bell Pizza Hut.
  • Opened up and trained the company with first Long John Slivers location.
  • Trained new employees in job duties, safety procedures, and company policies.
  • Overseen 7-9 employees per shift to meet company metrics and standards.
  • Gave customers a great experience everyday through shift huddles and execution.
  • Worked with RGM to grow myself into a better leader. Always seeking more opportunities and challenges along the way.
  • Held team members accountable during shift by effectively coaching to improve performance.

Team Member

Border Foods Inc.
11.2000 - 11.2002
  • Worked for a multi brand Taco Bell Pizza Hut.
  • Cross trained to do all roles within 30 days of employment.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Provided excellent customer service and knew over 40% of the guests by name in the six years of working at the Moundsview location.
  • Trained and developed new hires as asked of the managers.
  • Learned effective time management skills.
  • Worked with the RGM to put up POP and assist with cleaning and training plans.

Education

High School Diploma -

Irondale High School
New Brighton, MN
06.2003

Skills

  • Organizational Skills
  • Management Skills
  • Effective Communication
  • Teamwork and Collaboration
  • Financial Success
  • Goal Oriented
  • Passionate to achieve success through people
  • 8 years of Managing multi units

Certification

Licensed Proctor

Accomplishments

    AGM of the Year 2011

    AC of the Year 2023

Timeline

Area Coach

Border Foods Inc.
05.2018 - Current

Associate Area Coach

Border Foods Inc.
12.2016 - 05.2018

Restaurant General Manager

Border Foods Inc.
04.2010 - 12.2016

Assistant General Manager

Arby's Restaurant
09.2009 - 04.2010

Assistant General Manager

Border Foods Inc.
09.2007 - 09.2009

Shift Manager

Border Foods
11.2002 - 09.2007

Team Member

Border Foods Inc.
11.2000 - 11.2002

High School Diploma -

Irondale High School

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Octivia Erickson