Richard Pounders
Albuquerque
Summary
Dynamic leader with expertise in operations management and staff development, honed at Yums Brand KFC/PIZZA HUT. Enhanced customer satisfaction by 20% through strategic initiatives. Known for articulate communication and fostering team collaboration, driving efficiency and engagement. Skilled in inventory management and creating a positive work environment.
Overview
1997
1997
years of professional experience
Work History
Area Coach
Yums Brand KFC/PIZZA HUT
Albuquerque, NM
- Led training programs for new team members, enhancing operational efficiency and service quality.
- Implemented inventory management systems to reduce waste and improve stock accuracy across multiple locations.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and engagement.
- Developed strategic initiatives to increase customer satisfaction scores through improved service standards.
- Analyzed operational data to identify trends and implement process improvements across restaurant operations.
- Mentored junior coaches, fostering a culture of continuous learning and professional development within the team.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
- Fostered a positive work environment by promoting open communication and team collaboration.
Operations Manager
Octopus Car Washes
Madison, WI
06.1979 - 03.1997
- Facilitated daily operations through comprehensive understanding and application of safety protocols.
- Facilitated inventory management by executing precise data entry tasks.
- Analyzed workflow processes to pinpoint opportunities for efficiency enhancements.
- Facilitated collaboration with staff to uphold adherence to operational procedures.
Education
High School Diploma -
Sandia High School
Albuquerque, NMAssociate of Science - Respiratory
University of Arkansas Medical Sciences
Pine Bluff, ARSkills
- Staff training and development
- Operations management
- Employee engagement
- Personable and friendly
- Articulate communication skills
- Energetic personality
- Agenda planning
- Communication
Timeline
Operations Manager
Octopus Car Washes
06.1979 - 03.1997
Area Coach
Yums Brand KFC/PIZZA HUT
High School Diploma -
Sandia High School
Associate of Science - Respiratory
University of Arkansas Medical Sciences