Odaliz Monzon
York,PA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Top Right Training Manager
GPS Hospitality- Burger King
Pennsylvania
12.2016 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale within a 7 store district.
- Monitored and evaluated training performance to determine quality and cohesiveness of all external above leadership.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Training Ambassador
Amazon
Pennsylvania
04.2013 - 11.2016
- Developed strong team of warehouse employees with comprehensive training programs to consistently accomplish operations goals and exceed performance targets.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
- Trained team members on proper and safe use of tools and equipment.
- Enforced team adherence to safety regulations and protocols.
Education
High School Diploma - Gender Studies
Chambersburg Area Senior High School
Chambersburg, PA07.2013
Skills
- New hire on-boarding
- New employee training
- Program optimization
- Coaching and mentoring
- Operations management
- Inventory control
- P&L management
Certification
Servsafe Manager Certification .
Servsafe Proctor Certification
Languages
Spanish
Native or Bilingual
Timeline
Top Right Training Manager
GPS Hospitality- Burger King
12.2016 - Current
Training Ambassador
Amazon
04.2013 - 11.2016
High School Diploma - Gender Studies
Chambersburg Area Senior High School