Odalys Velasquez
Puyallup,WA
Overview
7
7
years of professional experience
Work History
Contact Center Consultant
BECU
Remote, WA
05.2023 - Current
- Manage high-volume inbound calls, supporting financial inquiries, disputes, and account navigation with precision and confidentiality.
- Schedule appointments for branch and video banking services.
- Mentor new hires by providing hands-on training, shadowing support, and guidance, ensuring operational readiness.
- Actively contribute to the Engagement Committee by organizing internal posts, promoting employee morale, and fostering a positive team culture.
Educator/Key Leader
Lululemon Athletica
Tukwila, WA
11.2021 - 05.2024
- Cultivated a positive and welcoming environment through exceptional guest service delivery by store teams.
- Facilitated team meetings and presented operational updates to enhance alignment and engagement.
- Coordinated shipping logistics, ensuring timely FedEx pickups for high-priority packages.
- Conducted monthly safety walkthroughs and led health and safety meetings to promote awareness.
- Updated safety board with current city regulations and ensured compliance with store safety standards.
Member Service Representative
Qualstar Credit Union
Federal Way, Washington
07.2018 - 11.2021
- Handled USPS and UPS mail, tracked incoming/outgoing correspondence, and coordinated vendor pickups and deliveries.
- Managed supply orders, including paper, postage, and branch-specific materials.
- Scheduled appointments with external vendors (e.g., Loomis) for secure cash transport.
- Organized and coordinated shredding services, maintaining secure disposal compliance.
- Maintained internal signage and communications to meet regulatory standards.
- Managed the branch's safe, vault, and safety deposit boxes, adhering to dual control procedures.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT04-2026
Bachelor of Science - Business Administration
Central Washington University
Ellensburg, WA12-2022
Skills
- Office mail and shipping coordination (USPS, UPS, FedEx)
- Supply and inventory management
- Vendor liaison
- Calendar and meeting scheduling
- Microsoft Office Suite (college-level Excel courses)
- Fluent in Spanish (written and verbal)
- Cash handling and ATM auditing
- Time Management & Multi-tasking
- Document Scanning, Data Entry, and Invoice Processing
Awards
Purpose award recipient for member impact
Timeline
Contact Center Consultant
BECU
05.2023 - Current
Educator/Key Leader
Lululemon Athletica
11.2021 - 05.2024
Member Service Representative
Qualstar Credit Union
07.2018 - 11.2021
Bachelor of Science - Accounting
Western Governors University
Bachelor of Science - Business Administration
Central Washington University