Overview
Work History
Education
Skills
Timeline
Generic

Odalys Velasquez

Puyallup,WA

Overview

7
7
years of professional experience

Work History

Contact Center Consultant

BECU
Remote, WA
05.2023 - Current
  • Manage high-volume inbound calls, supporting financial inquiries, disputes, and account navigation with precision and confidentiality.
  • Schedule appointments for branch and video banking services.
  • Mentor new hires by providing hands-on training, shadowing support, and guidance, ensuring operational readiness.
  • Actively contribute to the Engagement Committee by organizing internal posts, promoting employee morale, and fostering a positive team culture.

Educator/Key Leader

Lululemon Athletica
Tukwila, WA
11.2021 - 05.2024
  • Cultivated a positive and welcoming environment through exceptional guest service delivery by store teams.
  • Facilitated team meetings and presented operational updates to enhance alignment and engagement.
  • Coordinated shipping logistics, ensuring timely FedEx pickups for high-priority packages.
  • Conducted monthly safety walkthroughs and led health and safety meetings to promote awareness.
  • Updated safety board with current city regulations and ensured compliance with store safety standards.

Member Service Representative

Qualstar Credit Union
Federal Way, Washington
07.2018 - 11.2021
  • Handled USPS and UPS mail, tracked incoming/outgoing correspondence, and coordinated vendor pickups and deliveries.
  • Managed supply orders, including paper, postage, and branch-specific materials.
  • Scheduled appointments with external vendors (e.g., Loomis) for secure cash transport.
  • Organized and coordinated shredding services, maintaining secure disposal compliance.
  • Maintained internal signage and communications to meet regulatory standards.
  • Managed the branch's safe, vault, and safety deposit boxes, adhering to dual control procedures.

Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
04-2026

Bachelor of Science - Business Administration

Central Washington University
Ellensburg, WA
12-2022

Skills

  • Office mail and shipping coordination (USPS, UPS, FedEx)
  • Supply and inventory management
  • Vendor liaison
  • Calendar and meeting scheduling
  • Microsoft Office Suite (college-level Excel courses)
  • Fluent in Spanish (written and verbal)
  • Cash handling and ATM auditing
  • Time Management & Multi-tasking
  • Document Scanning, Data Entry, and Invoice Processing

Awards

Purpose award recipient for member impact

Timeline

Contact Center Consultant

BECU
05.2023 - Current

Educator/Key Leader

Lululemon Athletica
11.2021 - 05.2024

Member Service Representative

Qualstar Credit Union
07.2018 - 11.2021

Bachelor of Science - Accounting

Western Governors University

Bachelor of Science - Business Administration

Central Washington University

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Odalys Velasquez