Odeena Williams
Houston,TX
Summary
Demonstrates strong organizational skills and dedication as an administrative professional, effectively managing projects with minimal supervision while ensuring high-quality support for program needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Career Advisor
Interfaith of the Woodlands
06.2023 - 09.2025
- Guided Workforce Solutions customers by delivering prompt and courteous service regarding available services.
- Supported clients through job search processes, including resume writing and interview preparation.
- Served as Office LISO, ensuring confidentiality and managing access to customer data effectively.
- Maintained data integrity by assigning and removing access to TWC Mainframe as necessary.
- Managed employee onboarding and deactivation processes while ensuring accurate record-keeping.
- Responded promptly to email requests related to changes in Workforce Security database.
- Coordinated staff password resets through Workforce Security to enhance operational efficiency.
- Produced daily and weekly reports to monitor WIOA team progress.
Customer Service Representative III
City Of Houston
03.2019 - 06.2023
- Ensured effective communication with internal and external customers, promoting critical thinking.
- Provided assistance on Vital Statistics and Birth Certificates, delivering accurate information.
- Proactively followed guidelines to meet Division objectives.
- Monitored records and reports for accuracy and regulatory compliance.
Shipping & Logistics Clerk
Riba Foods Inc
10.2015 - 01.2019
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Scheduled pickups and deliveries to maintain smooth operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Compiled and maintained important records and updated inventory data using SAP.
Quality Assurance Analyst/Customer Service Rep
Toppknotch Personnel
05.2014 - 05.2015
- Performed detailed analysis of ATM debit transactions, offering recommendations for accurate fund distribution based on claims.
- Collaborated with management and team members across departments to maintain high standards of data security.
- Prioritized customer satisfaction by ensuring quality control in handling sensitive information.
Education
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Houston Community College
Houston, TexasSkills
- Data entry and management
- Proficient in MS Office
- Time management
- Safety awareness
- Mail handling
- Report writing
- Client relations and support
- Spreadsheet management
Certification
- Certificate, Computer Operations
- License, State of Texas Insurance Adjuster
Affiliations
- Member, Excel Logistics Safety Committee
- Member, Excel Logistics CPTI Team
Timeline
Career Advisor
Interfaith of the Woodlands
06.2023 - 09.2025
Customer Service Representative III
City Of Houston
03.2019 - 06.2023
Shipping & Logistics Clerk
Riba Foods Inc
10.2015 - 01.2019
Quality Assurance Analyst/Customer Service Rep
Toppknotch Personnel
05.2014 - 05.2015
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Houston Community College
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