Odell Edwards
Rocky Mount,NC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Store Manager
Pizza Inn
Rocky Mount, Nc
05.2024 - 04.2025
- Managed daily operations and ensured smooth store functionality.
- Supervised staff and delegated tasks to maintain efficiency.
- Trained new employees on procedures and customer service standards.
- Supervised and coordinated a team of over 108 employees to ensure operational efficiency and achieve business goals.
- Handled customer inquiries and resolved complaints promptly.
General Manager
Dennys Restaurant
Greenville , Nc
01.2024 - 05.2024
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and quality standards.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Oversaw financial reports to monitor budget adherence and operational efficiency.
- Developed marketing strategies to enhance visibility and attract new customers.
- Resolved customer complaints promptly to maintain a positive dining experience.
Resident Supervisor
Salvation Army Adult Rehabilitation Center
Rochester , Ny
01.2021 - 12.2023
- Supervised daily activities of residents in rehabilitation program.
- Facilitated group discussions and support sessions for residents.
- Developed and implemented individual recovery plans for residents.
Warehouse Supervisor
Thermo Fisher
Rochester , Ny
06.2019 - 01.2021
- Supervised daily warehouse operations and ensured compliance with safety protocols.
- Coordinated shipping and receiving activities to maintain efficient inventory flow.
- Trained new staff on warehouse procedures and safety practices.
- Conducted regular inspections of equipment and maintained operational readiness.
- Maintained accurate records of inventory transactions and stock levels.
- Maintained and updated inventory records accurately.
Warehouse Worker
Sentry Safe
Rochester , Ny
02.2016 - 05.2019
- Operated forklifts to transport products within the warehouse efficiently.
- Managed inventory by organizing and labeling stock locations accurately.
- Assisted in loading and unloading shipments to ensure timely processing.
General Manager
IHOP LLC
Rochester , Ny
01.2012 - 04.2016
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and quality standards.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Conducted regular staff meetings to communicate goals and address concerns effectively.
- Developed marketing strategies to enhance visibility and attract new customers.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Bachelor of Science - Psychology
University of Rochester
Rochester, NY 08.2002 - 06.2006
Skills
- Inventory management
- Staff supervision
- Customer service
- Financial reporting
- Safety compliance
- Conflict resolution
- Operational efficiency
- Effective communication
- Problem solving
Certification
- Serve safe certification as well as management certifications
Timeline
Store Manager
Pizza Inn
05.2024 - 04.2025
General Manager
Dennys Restaurant
01.2024 - 05.2024
Resident Supervisor
Salvation Army Adult Rehabilitation Center
01.2021 - 12.2023
Warehouse Supervisor
Thermo Fisher
06.2019 - 01.2021
Warehouse Worker
Sentry Safe
02.2016 - 05.2019
General Manager
IHOP LLC
01.2012 - 04.2016
Bachelor of Science - Psychology
University of Rochester
08.2002 - 06.2006
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