Odessa Durham
Atlanta
Summary
Dedicated customer service representative with extensive experience. Solid team player with positive attitude and proven skills in establishing rapport with customers. Motivated to contribute to company's success and elevate. Hardworking & reliable with strong ability in customer satisfaction. Excellent verbal & communication skills. Highly organized, proactive, & punctual with a team oriented mentality to give outstanding customer service.
Overview
6
6
years of professional experience
Work History
Tasker
DHL Supply Chain
Palmetto
12.2023 - Current
- Assisted in inventory management and stock.
- Collaborated with team members to fulfill daily shipping goals.
- Utilize dual monitors for workload and data transmission.
- Expedite transactions through management systems.
- Assisted in developing procedures to improve operational efficiency.
- Maintained accurate records of customer interactions and transactions.
- Utilized various software tools to manage and organize data efficiently.
Team Leader
Amazon
Atlanta
10.2022 - 05.2023
- Led team in high-volume fulfillment center to ensure timely order processing.
- Managed daily workflows to optimize productivity and efficiency across shifts.
- Monitored performance metrics to identify areas for process improvement.
- Delegated work to staff, setting priorities and goals.
Seasonal customer service representative
Mercedes-Benz Stadium
Atlanta
08.2020 - 09.2022
- Coordinated event ticketing and entry processes for smooth guest experiences.
- Maintained knowledge of stadium amenities and services to assist patrons.
- Monitored crowd behavior to ensure safety and comfort of attendees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Customer service skills
- Microsoft Teams, Excel, PowerPoint, Outlook, and Word
- One Note
- Spreadsheet
- Shift scheduling
- Help desk operations
- Data analysis
- Remote working experience
Timeline
Tasker
DHL Supply Chain
12.2023 - Current
Team Leader
Amazon
10.2022 - 05.2023
Seasonal customer service representative
Mercedes-Benz Stadium
08.2020 - 09.2022