Odessa Garraway
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with experience in management, customer service, dispatch operations, and administrative support. Currently serving as an Assistant General Manager at Clean Rite Center, overseeing daily operations, supporting staff, assisting customers, and maintaining an efficient workflow. Certified Billing and Coding Specialist with a strong foundation in medical billing, coding, business studies, project management, and Microsoft Office applications. Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles, and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep the company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Clean Rite Center
08.2022 - Current
- Assist with the daily management and operations of the facility.
- Perform weekly visual audits and prepare, verify, and document cash deposits for bank submission.
- Provide professional customer service and resolve customer concerns.
- Help coordinate work assignments and ensure tasks are completed efficiently.
- Maintain records and assist with administrative duties and operational reporting.
Human Resources Assistant
National Communications Network
Georgetown, Guyana
05.2017 - 07.2027
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, and leaves of absence.
- Handled confidential information with discretion and integrity.
Dispatcher
HeroCart Delivery Service
05.2021 - 03.2022
- Coordinated daily deliveries and assigned orders to drivers.
- Communicated with drivers and customers regarding delivery schedules.
- Monitored orders and helped resolve delivery issues.
- Maintained accurate information and ensured timely completion of deliveries.
Customer Service Representative
Office Depot
08.2019 - 02.2021
- Assisted customers with products, services, and general inquiries.
- Processed customer transactions and payments accurately.
- Resolved customer concerns while maintaining professional service.
Customer Service Representative
Wayfair
08.2018 - 07.2019
- Provided customer support by addressing questions and concerns.
- Assisted customers with orders, deliveries, and account-related issues.
- Maintained accurate customer information and documentation.
- Delivered professional and courteous service in a fast-paced environment.
Education
Certified Billing and Coding Specialist - Health Information Management
SUNY Brooklyn Educational Opportunity Center
Brooklyn06.2025
High School Equivalency Diploma - Education
Camba Education Center
Brooklyn, NY01.2024
Diploma - Microsoft Applications
Zara Computer Center
Guyana01.2018
Certificate - Business Studies, Project Management & Entrepreneurship
Kuru Kuru Training Center
Guyana07-2017
Caribbean Examination Council - Business Administration
Abram Zuil Secondary School
Guyana06-2015
Skills
- Customer Service
- Billing & Coding
- Microsoft Applications
- Epic Software
- Staff hiring
- Multitasking Abilities
- Operations management
- Human resources
- Inventory control
- Business operations background
- Team leadership
- Management & Team Support
- Cash handling
- Staff scheduling
- Facility operations
Location
Brooklyn, NY
Timeline
Assistant General Manager
Clean Rite Center
08.2022 - Current
Dispatcher
HeroCart Delivery Service
05.2021 - 03.2022
Customer Service Representative
Office Depot
08.2019 - 02.2021
Customer Service Representative
Wayfair
08.2018 - 07.2019
Human Resources Assistant
National Communications Network
05.2017 - 07.2027
Certified Billing and Coding Specialist - Health Information Management
SUNY Brooklyn Educational Opportunity Center
High School Equivalency Diploma - Education
Camba Education Center
Diploma - Microsoft Applications
Zara Computer Center
Certificate - Business Studies, Project Management & Entrepreneurship
Kuru Kuru Training Center
Caribbean Examination Council - Business Administration
Abram Zuil Secondary School