Summary
Overview
Work History
Education
Skills
Timeline
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Odessa Shea

Brockton,MA

Summary

Dependable worker successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers and management.

Overview

8
8
years of professional experience

Work History

Waitress/Server

Texas Roadhouse
08.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Waitress/Server

Smokey Bones Bar & Fire Grill
05.2022 - 08.2022
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests
  • Bussed and reset tables to keep the dining room and work areas clean
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Seated customers in a timely manner by managing reservations and waitlists skillfully
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

Waitress

Dave & Buster's
11.2021 - 05.2022
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Folded napkins and prepared silverware sets to provide adequate supply for the host station
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Lead Cashier

Footlocker
10.2020 - 05.2022
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Processed both cash and card purchases and returns
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Checked merchandise multiple times during each shift and restocked products when stock ran low
  • Helped customers complete purchases, locate items, and join reward programs.

Lifeguard

BROCKTON PUBLIC SCHOOLS
06.2016 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Provided friendly customer service to guests and addressed concerns
  • Monitored the safety of guests in and around the swimming pool
  • Attentively monitored swimmers to identify distress
  • Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards
  • Demonstrated rescue techniques and provided first aid in emergency situations.

Diving Instructor

BROCKTON PUBLIC SCHOOLS
02.2015 - 08.2020
  • Took notes strengths and weaknesses of each child in the class to track progress
  • Adapted teaching techniques to different learning styles
  • Assisted in setting up pool deck, cleaning up public areas, and closing pool in unsafe conditions
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students
  • Supported students in identifying, setting, and achieving personal goals
  • Observed students to assess abilities, interests, and learning objectives for personalized lesson planning.

Education

Associate of Science - Psychology

Massasoit Community College
06.2024

High School Diploma -

Brockton High School
06.2020

Skills

  • Menu Memorization
  • Bill Computation
  • Dining Customer Service
  • Table Setting Arrangements
  • Food Sales and Promotion
  • Price Memorization
  • Cash Handling
  • Positive Reinforcement Strategies
  • Time Management

Timeline

Waitress/Server

Texas Roadhouse
08.2022 - Current

Waitress/Server

Smokey Bones Bar & Fire Grill
05.2022 - 08.2022

Waitress

Dave & Buster's
11.2021 - 05.2022

Lead Cashier

Footlocker
10.2020 - 05.2022

Lifeguard

BROCKTON PUBLIC SCHOOLS
06.2016 - 08.2020

Diving Instructor

BROCKTON PUBLIC SCHOOLS
02.2015 - 08.2020

Associate of Science - Psychology

Massasoit Community College

High School Diploma -

Brockton High School

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Odessa Shea