Odette Oprea
New Hudson,MI
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Energetic equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
10
10
years of professional experience
Work History
Office Manager
Comfort dental spa
Farmington Hills, Michigan
08.2021 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Treatment Coordinator
New you dental
Livonia, Michigan
04.2021 - 08.2021
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Scheduled evaluations and procedures for patients.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Managed patient admission and discharge processes, ensuring smooth transitions.
Office Manager
Lion Express LLC
Detroit, Michigan
03.2020 - 02.2021
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office budget to handle inventory, postage and vendor services.
- Delegated work to staff, setting priorities and goals.
Office Manager
Zetu Periodontics
Rochester Hills, Michigan
02.2015 - 12.2019
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate - Dental Assistant
Sk Dental
Southfield, MI03-2012
Certificare - Medical Assisting
Utica High School
Utica, MI09-2008
Certificate - Phlebotomy
Utica High School
Utica, MI09-2007
Business Management -
Macomb Community College
Warren, MI06-2002
GED -
Warren Mott High School
Warren, MI06-2001
Skills
- Team Supervision
- Vendor engagement
- Office Management
- Expense Reporting
- Contract Administration
- Staff hiring
- Policy Development
- Staff Management
- Operations Management
- Customer Service
- Supply Management
- Employee Supervision
- Compliance Monitoring
- Facility Management
- Clear oral/written communication
- Excellent multi-tasking ability
- Documentation and control
- Training and coaching
- Staff Training
- Workflow Planning
- Administrative Oversight
- Scheduling Coordination
- Meeting planning
- Employee Training
- Strategic Planning
- Scheduling
- Scheduling and calendar management
Languages
- Fluent in Romanian (speaking , reading and writing)
Timeline
Office Manager
Comfort dental spa
08.2021 - Current
Treatment Coordinator
New you dental
04.2021 - 08.2021
Office Manager
Lion Express LLC
03.2020 - 02.2021
Office Manager
Zetu Periodontics
02.2015 - 12.2019
Certificate - Dental Assistant
Sk Dental
Certificare - Medical Assisting
Utica High School
Certificate - Phlebotomy
Utica High School
Business Management -
Macomb Community College
GED -
Warren Mott High School