Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Odies Turner

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Summary

Results-driven supervisor/lead with over 13 years of service industry leadership experience in customer service and operations management roles. Achieved a remarkable 99% customer satisfaction level while enhancing team performance and operational efficiency, leading to increased profitability. Demonstrated expertise in mentoring teams, identifying continuous improvement opportunities, and implementing innovative solutions by leading cross-functionally. Seeking to leverage strong operational acumen to drive growth in key performance indicators.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Renee's Limousines / Sheen Auto Spa
Plymouth, MN
06.2024 - 12.2024
  • Managed a team of 10 employees, ensuring a structured work environment.
  • Facilitated employee training across multiple roles.
  • Streamlined equipment maintenance workflow.
  • Managed supply orders, maintained inventory, and P&L statements.

General Manager

Crew Carwash
Maple Grove, MN
11.2022 - 06.2024
  • Oversaw a team of 20 employees, implementing training that improved retention by 10%.
  • Increased production levels from 50% to 95%, with zero lost-time accidents.
  • Increased customer satisfaction levels to 99% through reduced wait times and customized service.
  • Managed facility upkeep, guaranteeing seamless operations.
  • Insured team adherence to safety and operations' written procedures.

Sr. Customer Service Representative

Preferred One
Golden Valley, MN
08.2013 - 11.2022
  • Ensured timely payments by maintaining a 98% accuracy rate in auditing medical claims.
  • Provided guidance on PPO, HMO, and self-insured plans, resolving 95% of inquiries on the first contact.
  • Enhanced service delivery by 20% through effective resolution of over 150 customer issues.

Education

Business Accounting - Business

Study at University of Minnesota Twin Cities
Minneapolis, MN
01.2002

Skills

  • Business development
  • Proficient in Microsoft products
  • Client relations
  • Supply Innovatory Management
  • Relationship building
  • Operations management
  • Training and Team Development
  • Property management
  • Budget analysis
  • Proficient with AI software

Certification

  • Five Choices of Extraordinary Productivity - Franklin Covey
  • Performance Appraisal, Financial Education
  • Shift Manager Certification, Assistant Manager Certification
  • Relational Intelligence, First Aid Certification & CPR

Timeline

General Manager

Renee's Limousines / Sheen Auto Spa
06.2024 - 12.2024

General Manager

Crew Carwash
11.2022 - 06.2024

Sr. Customer Service Representative

Preferred One
08.2013 - 11.2022

Business Accounting - Business

Study at University of Minnesota Twin Cities

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Odies Turner