Odies Turner
Linkedin
Summary
Results-driven supervisor/lead with over 13 years of service industry leadership experience in customer service and operations management roles. Achieved a remarkable 99% customer satisfaction level while enhancing team performance and operational efficiency, leading to increased profitability. Demonstrated expertise in mentoring teams, identifying continuous improvement opportunities, and implementing innovative solutions by leading cross-functionally. Seeking to leverage strong operational acumen to drive growth in key performance indicators.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Renee's Limousines / Sheen Auto Spa
Plymouth, MN
06.2024 - 12.2024
- Managed a team of 10 employees, ensuring a structured work environment.
- Facilitated employee training across multiple roles.
- Streamlined equipment maintenance workflow.
- Managed supply orders, maintained inventory, and P&L statements.
General Manager
Crew Carwash
Maple Grove, MN
11.2022 - 06.2024
- Oversaw a team of 20 employees, implementing training that improved retention by 10%.
- Increased production levels from 50% to 95%, with zero lost-time accidents.
- Increased customer satisfaction levels to 99% through reduced wait times and customized service.
- Managed facility upkeep, guaranteeing seamless operations.
- Insured team adherence to safety and operations' written procedures.
Sr. Customer Service Representative
Preferred One
Golden Valley, MN
08.2013 - 11.2022
- Ensured timely payments by maintaining a 98% accuracy rate in auditing medical claims.
- Provided guidance on PPO, HMO, and self-insured plans, resolving 95% of inquiries on the first contact.
- Enhanced service delivery by 20% through effective resolution of over 150 customer issues.
Education
Business Accounting - Business
Study at University of Minnesota Twin Cities
Minneapolis, MN01.2002
Skills
- Business development
- Proficient in Microsoft products
- Client relations
- Supply Innovatory Management
- Relationship building
- Operations management
- Training and Team Development
- Property management
- Budget analysis
- Proficient with AI software
Certification
- Five Choices of Extraordinary Productivity - Franklin Covey
- Performance Appraisal, Financial Education
- Shift Manager Certification, Assistant Manager Certification
- Relational Intelligence, First Aid Certification & CPR
Timeline
General Manager
Renee's Limousines / Sheen Auto Spa
06.2024 - 12.2024
General Manager
Crew Carwash
11.2022 - 06.2024
Sr. Customer Service Representative
Preferred One
08.2013 - 11.2022
Business Accounting - Business
Study at University of Minnesota Twin Cities
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