ODYS SAN EMETERIO
Miami Spring,FLORIDA
Summary
Results-driven customer service representative skilled in problem-solving and effective communication. Experienced in managing conflicts and providing outstanding service in dynamic settings. Focused on achieving high levels of customer satisfaction and operational efficiency..
Overview
5
5
years of professional experience
Work History
COSTUMER ASISTENS REPRESENTATIVE
Envoy Airlines
MIAMI, FL
06.2021 - Current
- Provided exceptional customer service in a fast-paced airport environment.
- Resolved passenger inquiries and concerns with professionalism and empathy.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Communicated flight information and updates to passengers effectively.
- Assisted passengers with check-in procedures and boarding process.
- Collaborated with airline staff to enhance overall passenger experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Monitored safety protocols and ensured compliance at all times.
VIP LOUNGE SUPERVISOR
LATAM Airlines
Miami, FL
03.2023 - 10.2025
- Handled customer complaints promptly, achieving high satisfaction levels.
- Managed staff while delivering training and mentorship to support skill development.
- Monitored employee productivity, providing constructive feedback and coaching to enhance performance.
- Resolved conflicts among team members, fostering a positive work environment.
- Communicated updates and changes to staff, aligning team efforts with company goals.
- Provided guidance to subordinates on job duties and responsibilities.
- Maintained accurate records of performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure adequate stock levels across all products.
Education
BBA - Information Technology
RAFAEL MILLAN LOPEZ
SAN LUIS 06-2009
Skills
- Customer service excellence
- Guest experience management
- High-value client support
- Diverse customer engagement
- Service recovery strategies
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Multitasking abilities
- Attention to detail
- Adaptability to change
- Composure under pressure
- Professional demeanor
- Positive mindset
Languages
English
Professional
Spanish
Full Professional
Timeline
VIP LOUNGE SUPERVISOR
LATAM Airlines
03.2023 - 10.2025
COSTUMER ASISTENS REPRESENTATIVE
Envoy Airlines
06.2021 - Current
BBA - Information Technology
RAFAEL MILLAN LOPEZ