Ofelia Anguiano
Richmond,California
Summary
Dynamic General Manager with expertise in onboarding, inventory control, and P&L management. Proven ability to enhance customer satisfaction and optimize operations. Committed to driving productivity and managing labor costs effectively.
Overview
10
10
years of professional experience
Work History
General Manager
Nations Food Services
12.2015 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Universidad De Guadalajara
Jalisco, Mexico03-2003
Skills
- Time management
- Costumer Services
- Onboarding/launch employees
- Edit time shifts
- Inventory control
- Employee scheduling
- P&L management
- Labor cost controls/Productivity
- Consistently meet goals
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Nations Food Services
12.2015 - Current
Universidad De Guadalajara