Hi, I’m
OFELIA AURIOLES
Olive Branch,MS
Summary
Friendly and enthusiastic bilingual receptionist with 8+ years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
years of professional experience
Work History
Prime Urgent Medical Clinic
Front Desk Receptionist
01.2018 - 08.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected payments, processed transactions and updated relevant records.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Dar Salud Care PLLC
Insurance verifier
10.2014 - 12.2016
Job overview
- Contact insured or other involved persons to obtain missing information
- Review insurance policy to determine coverage
- Process and record new insurance policies and claims
- Review and verify data, such as age, name, address, and if there was a secondary insurance
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Notify insurance agent and accounting department of policy cancellation.
LifeDOC
Call center
01.2012 - 10.2014
Job overview
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for patients
- Compose, type, and distribute reports, such as presentations or expense, statistical, or monthly reports.
Centrosalud Family Health Cente
Receptionist
04.2009 - 12.2011
Job overview
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars.
Sherwin-Williams Paint Store
Cashier
01.2008 - 09.2008
Job overview
- Greet customers entering establishments
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Education
Austin High SchoolHouston, TX
High School Diploma
Skills
- Very strong computer skills
- Customer service
- Scheduling
- Efficient multi-tasker
- Telephone reception
- Client relations
Timeline
Front Desk Receptionist
Prime Urgent Medical Clinic
01.2018 - 08.2024
Insurance verifier
Dar Salud Care PLLC
10.2014 - 12.2016
Call center
LifeDOC
01.2012 - 10.2014
Receptionist
Centrosalud Family Health Cente
04.2009 - 12.2011
Cashier
Sherwin-Williams Paint Store
01.2008 - 09.2008
Austin High School
High School Diploma
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