Ofelia Ortega
Houston
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Parts Specialist
AutoZone
Houston
02.2025 - Current
- Assisted customers in identifying and sourcing required auto parts efficiently.
- Maintained accurate inventory records to ensure adequate stock levels.
- Processed customer inquiries regarding parts availability and specifications.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
Sampler
Crossmark
Houston
11.2022 - 02.2025
- Executed sampling procedures to ensure product quality and compliance with established standards.
- Trained new team members on proper sampling techniques and safety protocols.
- Conducted routine maintenance on sampling equipment to ensure optimal performance.
- Documented sampling procedures to maintain consistency and quality in operations.
Education
C.E.King High School
Houston, TXSkills
Customer service
Time management
Adaptability
Creative thinking
Returns handling
Training others
Returns processing
Visual display
Cycle counting
Warranty handling
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Parts Specialist
AutoZone
02.2025 - Current
Sampler
Crossmark
11.2022 - 02.2025
C.E.King High School