Ofelia Valladares
129 Gladys Ave Hempstead ,NY
Summary
Dynamic professional with extensive experience in customer service and operational efficiency, notably at McDonald's. Proven ability to enhance customer satisfaction through excellent communication and problem-solving skills. Bilingual and adept at maintaining cleanliness and organization, contributing to a positive work environment and achieving production goals consistently.
Overview
7
7
years of professional experience
Work History
Drive-Thru Cashier
McDonald's
Hempstead, NY
09.2025 - Current
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with team members to ensure timely service and customer satisfaction.
- Managed cash register, handling transactions with precision and attention to detail.
- Trained new staff on drive-thru procedures and customer interaction best practices.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Factory Worker
Amazon
Cranbury, NJ
02.2023 - 08.2023
- Operated warehouse equipment to fulfill orders efficiently.
- Inspected products for quality assurance and compliance with standards.
- Collaborated with team members to meet production goals consistently.
- Maintained clean and organized work areas to promote safety.
- Adhered to safety guidelines, contributing to a safer workplace environment.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Secretary
Wellness Dermatology
Hamilton Nj
05.2022 - 08.2022
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Supported front desk operations by greeting patients and answering inquiries promptly.
- Maintained accurate patient records using electronic health record systems.
- Assisted in processing insurance claims, ensuring compliance with regulations.
- Facilitated patient check-in/check-out procedures, enhancing overall satisfaction experience.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Cashier
Super Foods
Trenton, NJ
01.2019 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily balancing.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to optimize store layout for improved customer flow.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Trenton Central Highschool
Trenton, NJ06.2019
Skills
Cleaning and sanitation
Excellent communication
Customer service
Problem-solving
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Drive-Thru Cashier
McDonald's
09.2025 - Current
Factory Worker
Amazon
02.2023 - 08.2023
Secretary
Wellness Dermatology
05.2022 - 08.2022
Cashier
Super Foods
01.2019 - 09.2020
High School Diploma -
Trenton Central Highschool