Ogechi StanUdeze
Commerce City,CO
Summary
Results-driven individual with extensive experience in optimizing operational workflows and developing effective training programs. Known for enhancing onboarding experiences and improving performance metrics to align with strategic company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate
Amazon.Inc
Aurora, CO
05.2020 - Current
- Led cross-functional teams to streamline operational workflows, enhancing overall efficiency.
- Developed and implemented training programs for new associates, improving onboarding experience.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Collaborated with management to establish strategic objectives that align with company goals.
- Developed and implemented strategies to increase customer satisfaction and engagement.
CNA
Comfort Keepers
Denver, CO
06.2019 - 12.2020
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, mobility, and medication management.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
- Developed individualized care plans based on client needs and preferences.
- Coordinated with families to address concerns and improve client satisfaction.
- Assisted patients with daily living activities, promoting independence and dignity.
Office Manager
Divine Royal Healthcare INC
Aurora, CO
05.2017 - 06.2020
- Supervised daily office operations ensuring efficiency and compliance with healthcare regulations.
- Developed and implemented administrative processes to enhance patient service delivery.
- Managed scheduling for staff and appointments, optimizing resource allocation across departments.
- Coordinated training programs for new employees, fostering a supportive onboarding experience.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
CNA - Nursing Assistant
Colorado Medical Health Training Inc
Denver, CO09-2018
Bachelor of Arts - Education
University of Nigeria Nsukka
Nsukka Nigeria10-2003
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Client engagement
Certification
CPR
QMAP
CNA( certified nursing assistant)
Administrator Certificate(Assisted Living)
Timeline
Associate
Amazon.Inc
05.2020 - Current
CNA
Comfort Keepers
06.2019 - 12.2020
Office Manager
Divine Royal Healthcare INC
05.2017 - 06.2020
CNA - Nursing Assistant
Colorado Medical Health Training Inc
Bachelor of Arts - Education
University of Nigeria Nsukka