Ogechi Priscilla KcNwachie
PLANO,TX
Summary
Dedicated professional with a strong background in customer service. Proven expertise in conflict resolution, client relationship management, and data entry accuracy. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative
McKinney Housing Authority
McKinney, Texas
06.2026 - Current
- Assisted clients with housing applications and eligibility requirements.
- Responded to inquiries via phone, email, and in-person interactions.
- Provided guidance on housing programs and available services.
- Collaborated with team members to resolve client issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Supervisor
Assurant
Dallas, Texas
11.2023 - 10.2025
- Supervised daily operations of customer service team to enhance service quality.
- Trained new staff on customer interaction protocols and service standards.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Coordinated work schedules to ensure adequate coverage during peak hours.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Bachelor in Law - Law
Nigerian Law School
Skills
- Professionalism
- Conflict resolution
- Client management
- Quality assurance
- Scheduling coordination
- Effective communication
- Data entry accuracy
- Appointment scheduling
- Escalation management
- Call center operations
- Empathy and patience
- Microsoft Excel
- Data collection
- Team collaboration
Languages
English
Professional
Affiliations
- Hair styling
- Makeup
- Internet Research
- Reading
Timeline
Customer Service Representative
McKinney Housing Authority
06.2026 - Current
Customer Service Supervisor
Assurant
11.2023 - 10.2025
Bachelor in Law - Law
Nigerian Law School