Oghenevwoke Itigha
Livermore,CA
Summary
- Results-driven retail sales associate with 3 years of experience in customer-facing roles, utilizing strong communication skills to provide exceptional customer service. Proficient in learning from others and bringing new ideas to the table. Seeking to leverage skills in research and development, laboratory experience, and patient observation in a dynamic environment.
- Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
- Compassionate and dedicated Certified Nursing Assistant (CNA), recently certified and eager to provide high-quality patient care. Gained 100+ hours of hands-on experience through clinical rotations in a skilled nursing facility and a focused internship in home health. Proven ability to assist with activities of daily living (ADLs), monitor vital signs, and provide emotional support to patients while maintaining strict adherence to HIPAA and safety protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Ways Home Care & Health Agency
Antioch, CA
05.2026 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity throughout daily activities
- Implemented individualized care plans, adapting strategies to meet diverse client needs effectively.
- Collaborated with healthcare teams to enhance patient outcomes through consistent communication and support.
- Conducted routine health assessments to identify changes in patient conditions and escalate concerns promptly.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided one on one care for client with disability and maintained good relationship with client
- Ensure active listening to know what needs to be done for client
Guest Services
Target
Livermore, CA
12.2025 - Current
- Assisting customers with their returns
- Maintained clean work environment
- Ensures customer satisfaction
- Handled cash
- Checkout advocate
- Used POS to process guest payment
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
Bakery Team Member
Whole Foods Market
Dublin, CA
06.2025 - 02.2026
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences
- Packed and labeled pastries correctly
- Maintained clean work environment
Locker+ Associate
Prime LLC
San Francisco, CA
03.2025 - 12.2025
- Made returns easy and fast for customers
- Assisted customers in generating their QR code
- Ensure tasks were completed before the customer leaves
- Lifting of items and boxes
- Always friendly with customers
- Made customers feel at ease
- Arrived on time to work
- Assisted team members in completing task and giving helping hands
Retail Sales Associate
Mini mart
Warri, Delta state
06.2020 - 11.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Assisted in resolving guest complaints or concerns promptly and professionally
- Ability to learn from co workers and customers
- Patient with customers
- Observant
- Ability to bring new ideas
Education
Certified Nursing Assistant - Nursing Assistant Duties And Patient Safety
Bay Area CNA School
Dublin, CA04.2026
Bachelor's degree - Biochemistry
Delta State University
Abraka, Delta state07.2024
Skills
Oversaw daily operations of grocery store to drive customer satisfaction Guided team in achieving sales objectives through strategic merchandising initiatives Managed cash processing and POS systems to guarantee transaction accuracy Championed food safety and hygiene compliance efforts Fostered strong customer relationships to enhance loyalty and repeat business
Compassion and empathy
Bathing assistance
HIPAA compliance
Attention to detail
Dressing assistance
Patient care
Vital signs monitoring
Certification
Food Handler Certification
Languages
English
Timeline
CNA
Ways Home Care & Health Agency
05.2026 - Current
Guest Services
Target
12.2025 - Current
Bakery Team Member
Whole Foods Market
06.2025 - 02.2026
Locker+ Associate
Prime LLC
03.2025 - 12.2025
Retail Sales Associate
Mini mart
06.2020 - 11.2024
Bachelor's degree - Biochemistry
Delta State University
Certified Nursing Assistant - Nursing Assistant Duties And Patient Safety
Bay Area CNA School