Ohmree Webb
Saint Paul,MN
Summary
Healthcare customer service professional with 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs. Smoothly manage workflow and optimize team strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Episcopal Church Homes
Saint Paul, US
07.2023 - Current
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Conducted regular rounds to check on patients' safety and proactively address issues
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Customer Service Representative
Target Headquarters
Brooklyn Park, MN
12.2021 - 02.2022
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Sleep Number Corporation
Minneapolis, MN
12.2020 - 03.2021
- Updated databases with new and modified customer data.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Receptionist
ONE TEN GRANT APARTMENT
Minneapolis, US
05.2019 - 11.2019
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Took accurate messages for staff and management to facilitate open and speedy communication
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Provided information to callers and drafted office emails
Grocery Clerk
FRESH THYME FARMERS MARKET
Minneapolis, US
03.2018 - 05.2019
- Helped customers complete purchases, including processing payments and bagging items
- Assisted customers based on currently available product, promotional and policy information
- Cleaned shelves and restocked with new inventory when products were running low
- Greeted customers and provided immediate and courteous service at all times
Optician
VISIONWORKS
Minneapolis, US
12.2016 - 03.2018
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences
Receptionist
SALVATION ARMY HOPE HARBOR
Minneapolis, US
02.2017 - 07.2017
- Sorted incoming mail and directed to correct personnel each day
- Kept reception area clean and organized to offer positive first impression to every visitor
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
Personal Care Assistant
ATT HOME HEALTH CARE INC
Saint Paul, US
02.2015 - 07.2016
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Planned daily activities to allow clients opportunities for light exercise
Education
certificate -
Medical call center
Minneapolis06.2020
HIGH SCHOOL DIPLOMA -
Harding Senior High School
Saint Paul06.2010
Associate of Applied Science - Dental Assistant
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Organization and efficiency
- Multitasking ability
- Strong communication skills
- PC proficient
- 30 WPM typing speed
- Familiar with medical terms
- Medical Scheduling
- Multi-line Phone Systems
- Front Desk
- Clerical experience
Certification
- Medical Terminology, 06/01/20, Present
- Personal Care Assistant, 02/01/16, Present
Additional Information
Mental Health First Aid certificate, Northstar Digital Literacy certificate, National Retail Federation-Customer Service and Sales, CPR Certification
Personal Information
Authorized To Work: US for any employer
Timeline
CNA - Certified Nursing Assistant
Episcopal Church Homes
07.2023 - Current
Customer Service Representative
Target Headquarters
12.2021 - 02.2022
Customer Service Representative
Sleep Number Corporation
12.2020 - 03.2021
Receptionist
ONE TEN GRANT APARTMENT
05.2019 - 11.2019
Grocery Clerk
FRESH THYME FARMERS MARKET
03.2018 - 05.2019
Receptionist
SALVATION ARMY HOPE HARBOR
02.2017 - 07.2017
Optician
VISIONWORKS
12.2016 - 03.2018
Personal Care Assistant
ATT HOME HEALTH CARE INC
02.2015 - 07.2016
certificate -
Medical call center
HIGH SCHOOL DIPLOMA -
Harding Senior High School
Associate of Applied Science - Dental Assistant
Minneapolis Community And Technical College