Oholibama Rangel
Spring
Summary
To utilize my skills in management and sales for a company that is dedicated to training, growth, leadership and integrity and further it's profitably. I'm a highly personable customer service professional as well as a team player. I believe I'll make a difference and become a valuable overall asset to your company.
Experienced with coordinating on-site operations and managing project timelines. Utilizes leadership and problem-solving skills to ensure team efficiency and project success. Track record of maintaining safety standards and high-quality outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Site Supervisor
Canon Business Process Services
The Woodlands, TX
07.2022 - Current
- Oversaw daily operations, ensuring compliance with Canon business standards and procedures.
- Managed workforce scheduling, optimizing resource allocation for project efficiency.
- Trained and mentored staff, fostering a culture of continuous improvement and safety awareness.
- Implemented process enhancements, reducing operational bottlenecks and improving workflow efficiency.
- Conducted site inspections to ensure adherence to quality control measures and safety regulations.
- Coordinated communication between teams, ensuring alignment on project goals and timelines.
- Developed training materials to enhance employee onboarding and skill development initiatives.
- Monitored inventory levels, facilitating timely procurement to meet operational demands efficiently.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Printer Operator
CSG Int'l
Fort Worth, TX, USA
01.2017 - 07.2022
- Direct mail warehouse, payroll check printing.
- Trained new operators on equipment usage and safety protocols
- Operated high-speed printing presses to produce quality printed materials
- Monitored production output, ensuring adherence to specifications and quality standards
- Collaborated with design teams to ensure accurate color matching and print fidelity
- Managed inventory of printing supplies, optimizing stock levels for operational needs
- Developed strong relationships with clients by delivering high-quality prints that met their specifications.
- Contributed to increased productivity by cross-training in various departments within the printing facility.
Advance Customer Service Representative
Comcast
07.2016 - 07.2022
- Provides 100% customer service to potential and current customers
- Works in sales to meet monthly quota
- CSG Program to build the order
- Lead representative which manages staff while supervisor is out of the building
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
- Developed training materials to support ongoing employee development and knowledge retention.
- Led initiatives to streamline workflows, reducing response times and improving overall efficiency.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Monitored call metrics to ensure adherence to quality standards, targeting areas for additional training or coaching as needed.
- Reduced average handle time while maintaining high-quality service by utilizing efficient problem-solving techniques during customer interactions.
- Maintained detailed records of customer interactions, documenting issues, actions taken, and resolutions achieved.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bilingual Customer Specialist
Asurion
Houston, TX, USA
03.2007 - 07.2016
- Customer service, answering inbound calls, filing insurance claims for customers.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Analyzed customer feedback to identify trends and drive service improvements.
- Resolved complex customer inquiries, ensuring satisfaction and retention.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
Sales Manager
Aarons Furniture Company
01.2013 - 01.2017
- Priced featured furniture for customers to rent or purchase
- Drive sales by building authentic customer relationships with ability to be persuasive, encouraging, and motivating customers.
- Grow sales by driving in customers with mailers, cold calls and business to business marketing.
- Set and achieve weekly and monthly sales goals.
- Generate new business by developing and implementing community marketing strategies.
- Awarded Top Sales Manager in the entire region in February 2016.
- Currently in Top 3 for sales for Houston District.
- Maintain 67% closing ratio
- Consistently close $6,000-8,000 in sales per month.
Assistant Manager
Exxon Mobil/Timewise
01.2011 - 01.2013
- Conduct all audits and inventory for store monthly and at random
- Hired employees that fit each position best at time needed
- Scheduled employee calendar bi-weekly
- Housekeeping for entire store
- Organized preventative maintenance duties daily
- Submitted daily report to corporate office
Education
High school or equivalent - Computer Science Designation
Magnolia High School
Magnolia, TX01-2005
Skills
- CSR
- Bilingual
- Customer Care
- Customer Service
- Customer Support
- English
- Logistics
- Spanish
- Screen printing
- Teaching
- Classroom experience
- Order fulfillment
- Assembly
- Hand tools
- Power tools
- Project management
- Business administration
Languages
Spanish
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Authorized to work in the US for any employer
Assessments
Reliability, Expert, 2019-08-01, Tendency to be dependable and come to work
Timeline
Site Supervisor
Canon Business Process Services
07.2022 - Current
Printer Operator
CSG Int'l
01.2017 - 07.2022
Advance Customer Service Representative
Comcast
07.2016 - 07.2022
Sales Manager
Aarons Furniture Company
01.2013 - 01.2017
Assistant Manager
Exxon Mobil/Timewise
01.2011 - 01.2013
Bilingual Customer Specialist
Asurion
03.2007 - 07.2016
High school or equivalent - Computer Science Designation
Magnolia High School