Shadae Lawrence
Panama City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Service Representative
Tidewater Beach Resort
Panama City
2024.03 - Current
- Assisted guests with check-in and check-out procedures efficiently.
- Resolved guest inquiries and complaints promptly and professionally.
- Provided information about resort amenities and local attractions to visitors.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
The Summit Resort Condo Rentals
Panama City
2023.01 - 2024.08
- Provided information about resort amenities and local attractions to visitors.
- Assisted guests with check-in and check-out procedures efficiently.
- Maintained cleanliness and organization of the front desk area consistently.
- Supported team members during peak hours to enhance service delivery efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front Desk Receptionist
Ramada Hotel
Panama City
2021.06 - 2023.05
- Greeted and assisted guests during check-in and check-out processes.
- Managed multi-line phone system for incoming calls and inquiries.
- Coordinated room assignments and reservations using hotel management software.
- Processed guest payments and handled billing inquiries efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Certificate - Food And Nutrition
Heart Trust NTA
Jamaica 2012.02 - 2013.08
Bog Walk High School
Jamaica Skills
- Customer relations
- Cash handling
- Reservation systems
- Conflict resolution
- Front desk operations
- Communication strategies
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Stress management
- Active listening
- Creative problem solving
- Support case resolution
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Tidewater Beach Resort
2024.03 - Current
Customer Service Representative
The Summit Resort Condo Rentals
2023.01 - 2024.08
Front Desk Receptionist
Ramada Hotel
2021.06 - 2023.05
Certificate - Food And Nutrition
Heart Trust NTA
2012.02 - 2013.08
Bog Walk High School