Overview
Work History
Education
Skills
Timeline

Okeyche Copeland

Dodges Chicken Store
Booneville,MS
Okeyche Copeland
3
years of professional experience

Work History

Customer Service Representative

1 Year 6 Months
Dodges Chicken Store | 05.2024 - 11.2025
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Processed orders accurately, maintaining consistency in service delivery and reducing errors.
  • Collaborated with team members to streamline operations, enhancing overall productivity.
  • Trained new hires on company policies and best practices, fostering a knowledgeable workforce.
  • Managed inventory levels effectively, contributing to optimal stock availability for customer needs.
  • Implemented feedback mechanisms for customers, improving service quality and responsiveness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Leader for Environmental Services

1 Year 9 Months
North Mississippi Health Services | 02.2023 - 11.2024
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Coordinated team schedules, optimizing staffing to meet patient care demands.
  • Trained new staff on procedures and best practices for efficient service delivery.
  • Monitored performance metrics, identifying areas for improvement and implementing solutions.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Associate of Science - Medical Billing And Coding

Bryant & Stratton College | NY | 08-2026

Skills

Customer service
Active listening
Critical thinking
Data entry
Relationship building
Problem resolution

Timeline

Customer Service Representative

Dodges Chicken Store
05.2024 - 11.2025Read More

Team Leader for Environmental Services

North Mississippi Health Services
02.2023 - 11.2024Read More

Bryant & Stratton College

Associate of Science from Medical Billing And Coding
Read More
Okeyche Copeland