Okienna Edwards
La Grange,NC
Summary
Enthusiastic universal banker with a strong focus on customer service, account management, and financial solutions. Demonstrates strong problem-solving and conflict resolution skills, ensuring compliance with regulations and enhancing branch efficiency. Committed to fostering a collaborative environment and building strong client relationships for sustained success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker - Teller
Truist Bank
08.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Cashier
Walmer
11.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Group Home Manager
Ambleside
12.2018 - 11.2020
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Assistant Manager
Journys Shoes
11.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate of Arts - Accounting And Finance
Wayne Community College
Goldsboro, NC12-2021
Associate of Arts - Business Administration
Wayne Community College
Goldsboro, NC12-2021
Skills
- Branch operations
- Cash handling proficiency
- Transaction processing
- Risk management
- Customer service
- Teller experience
- Account openings
- Customer Service-oriented
- Relationship building
- Verbal and written communication
Certification
- CNP - Certified Notary Public
Languages
English
Full Professional
Timeline
Universal Banker - Teller
Truist Bank
08.2022 - Current
Cashier
Walmer
11.2020 - 08.2022
Group Home Manager
Ambleside
12.2018 - 11.2020
Assistant Manager
Journys Shoes
11.2016 - 12.2018
Associate of Arts - Accounting And Finance
Wayne Community College
Associate of Arts - Business Administration
Wayne Community College
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