Okienna Edwards
La Grange,NC
Summary
Enthusiastic universal banker with a strong focus on customer service, account management, and financial solutions. Demonstrates strong problem-solving and conflict resolution skills, ensuring compliance with regulations and enhancing branch efficiency. Committed to fostering a collaborative environment and building strong client relationships for sustained success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker - Teller
Truist Bank
08.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Cashier
Walmer
11.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Group Home Manager
Ambleside
12.2018 - 11.2020
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Assistant Manager
Journys Shoes
11.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate of Arts - Accounting And Finance
Wayne Community College
Goldsboro, NC12-2021
Associate of Arts - Business Administration
Wayne Community College
Goldsboro, NC12-2021
Skills
- Branch operations
- Cash handling proficiency
- Transaction processing
- Risk management
- Customer service
- Teller experience
- Account openings
- Customer Service-oriented
- Relationship building
- Verbal and written communication
Certification
- CNP - Certified Notary Public
Languages
English
Full Professional
Timeline
Universal Banker - Teller
Truist Bank
08.2022 - Current
Cashier
Walmer
11.2020 - 08.2022
Group Home Manager
Ambleside
12.2018 - 11.2020
Assistant Manager
Journys Shoes
11.2016 - 12.2018
Associate of Arts - Accounting And Finance
Wayne Community College
Associate of Arts - Business Administration
Wayne Community College
Similar Profiles
Gemera RoycroftGemera Roycroft
Retail Relationship Banker at Truist BankRetail Relationship Banker at Truist Bank
Madelyn TaverasMadelyn Taveras
WP Transitions Support Specialist II at Truist BankWP Transitions Support Specialist II at Truist Bank
Dazja AdamsDazja Adams
Senior Loan Processor at Truist BankSenior Loan Processor at Truist Bank