Okima McQueen
Houston,TX
Summary
Leveraged extensive management experience to oversee caregiving and customer service operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Flex Supervisor
Conduent Commercial Solutions, LLC
04.2020 - 07.2025
- - Provide exceptional customer service and technical support.
- - Supervise and train team members in billing and patient care processes.
- - Manage cash handling and invoice processing efficiently.
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service support and sending off to proper channels if need be
- Ability to work in a fast-paced environment
Caregiver
Accommodative Healthcare
06.2016 - 01.2017
- - Assisted clients with personal hygiene tasks, medication administration, and daily activities.
- - Maintained accurate patient records and documentation.
- - Supported clients with light cleaning, cooking, and errands.
Owner/Operator
Prayers Count Child Care Home
09.2009 - 01.2016
- - Directed daily operations of an in-home daycare, ensuring age-appropriate care and instruction.
- - Fostered a nurturing environment for children through engaging activities and supervision.
Education
Medical Billing And Coding
The Academy of Health Care Professionals
Houston TXHigh School Diploma -
University High School
1993
Skills
- Assisted with accounts payable processes for over 10 years Supported medical coding and billing tasks for 3 years Provided human resources assistance for over 10 years Delivered customer support services for more than 10 years Helped manage cash handling operations for over a decade Organized time management strategies to enhance workflow for over 10 years Conducted data entry and maintained database management systems Facilitated effective communication and phone etiquette for over 10 years Monitored CCTV surveillance systems for over 10 years Coordinated medical scheduling and insurance verification tasks Offered childcare services for over 10 years
Certification
- Medical Coding and Billing Certification
CUST
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Timeline
Customer Service Representative / Flex Supervisor
Conduent Commercial Solutions, LLC
04.2020 - 07.2025
Caregiver
Accommodative Healthcare
06.2016 - 01.2017
Owner/Operator
Prayers Count Child Care Home
09.2009 - 01.2016
Medical Billing And Coding
The Academy of Health Care Professionals
High School Diploma -
University High School