Oksana Kliuchak
Littleton,CO
Summary
Reliable, energetic person with four years of customer service experience. Passionate worker who puts the customer first to ensure satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Blue Moon Brewing Company
2022.04 - Current
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Memorized the menu, specials and beer list, resulting in fewer mistakes when taking orders
- Upsold additional items when appropriate, resulting in an increase in average ticket size.
Server
Syrup
2023.11 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender/Server/Host
Jinya Ramen Bar
2021.02 - 2022.06
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Adjusted drink recipes to customers' preferences
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Operated cash registers and POS systems accurately and efficiently.
Team Lead
Poke by Love Art
2020.09 - 2021.01
- Developed processes and procedures to increase efficiency and reduce manual tasks
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Evaluated team members' performance and provided constructive feedback to ensure continuous improvement.
Education
Associate of Arts&Design - Mechanical technological college
Drogobych, Ukraine06.2019
Skills
- Ability to Work in a Team
- Effective Time Management
- Adaptability
- Fast Learner
- Multitasking Skills
- Ability to Work Under Pressure
Certification
eTips On Premise, Health Communications Inc., 08/01/22, 08/01/25
Volunteer Experience
Youth Mentor, Caritas Ukraine, Worked as a volunteer youth mentor to empower and support children, Developed productive after school activities for young adults
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Limited Working
Timeline
Server
Syrup
2023.11 - Current
Server
Blue Moon Brewing Company
2022.04 - Current
Bartender/Server/Host
Jinya Ramen Bar
2021.02 - 2022.06
Team Lead
Poke by Love Art
2020.09 - 2021.01
Associate of Arts&Design - Mechanical technological college
eTips On Premise, Health Communications Inc., 08/01/22, 08/01/25
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