Oksana Loziak
Cherry Hill
Summary
My critical thinking, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in teamwork. As an engaging communicator with a proven track record in project coordination, my focus on building strong professional relationships has been a beneficial asset throughout my career. Organized and successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager/Executive Administrative Assistant
Willing Nutraceutical
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Collaborate with team members to create a smooth flow of process and ensure success.
- Manage all incoming shipments. Coordinate container drop off and pick up with warehouse personnel.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Project Manager
Team Challenge
05.2023 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Manage all phases of the project life cycle Prepare project schedule and manage deadlines.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Junior SEO
Premier Legal Marketing
09.2022 - 05.2023
- Enhanced website visibility by implementing effective SEO and SMO strategies.
- Optimized website content for better search engine ranking, leading to increased organic traffic.
- Conducted comprehensive keyword research to identify high-traffic and low-competition keywords for targeted campaigns.
- Developed and executed successful link-building campaigns for improved online presence and domain authority.
- Collaborated with cross-functional teams to ensure consistency in branding and messaging across digital channels.
- Prepare monthly SEO and analytics reports.
- Participate in the meetings. Provide QA for sites and reputation management
- Optimized meta tags, descriptions, header tags, image alt tags, URL structures, and other on-page elements for maximum search visibility.
- Collaborated with editorial, marketing and development teams to drive SEO in content creation and content programming.
Quality Management Plant Officer
Leoni Wiring Systems
12.2021 - 05.2022
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Wrote detailed narrative reports for use in investigations.
- Responsible for developing and maintaining CAPA quality systems.
- Reduced customer complaints and increased satisfaction by consistently monitoring product quality and addressing issues promptly.
- Developed training programs for staff on quality control procedures, resulting in a more knowledgeable workforce and consistent adherence to standards.
- Conducted effective risk assessments and impact analyses to minimize potential issues with product quality and regulatory compliance.
Executive Administrator
Alpha Media Digital Communication
08.2019 - 11.2021
- Customer Relationship Management and staff coordination.
- Handled incoming and outgoing emails, calls.
- Providing executive administrative services to clients.
Retail Sales Manager
Tom Tailor & US POLO
05.2019 - 05.2020
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Education
MBA - Business Studies And Trade
Yuriy Fedkovych Chernivtsi National University
Ukraine12.2020
BBA - Enterprise Economics
Yuriy Fedkovych Chernivtsi National University
Ukraine06.2019
Skills
- Zoom/Google meetings;
- Asana/Trello/Jira/Notion/Slack/Teams;
- Google/Agency Analytics;
- Google Documents;
- MS-Office;
- Mac OS;
- WordPress;
- Corporate photography;
- Semrush;
- Keynote/PowerPoint/Figma;
Certification
- International student program | Nov 2018
(Polish-American Freedom Foundation, administrated by Leaders of Change Foundation and Borussia Foundation, Poland)
- Google Digital Marketing & E-commerce | Aug 2023
(Google & Coursera)
- Structure and Meaning of Presentations | Sep 2023
(Shevchuk Education)
Languages
English
Ukrainian
Russian
Polish
Timeline
Account Manager/Executive Administrative Assistant
Willing Nutraceutical
06.2023 - Current
Project Manager
Team Challenge
05.2023 - Current
Junior SEO
Premier Legal Marketing
09.2022 - 05.2023
Quality Management Plant Officer
Leoni Wiring Systems
12.2021 - 05.2022
Executive Administrator
Alpha Media Digital Communication
08.2019 - 11.2021
Retail Sales Manager
Tom Tailor & US POLO
05.2019 - 05.2020
MBA - Business Studies And Trade
Yuriy Fedkovych Chernivtsi National University
BBA - Enterprise Economics
Yuriy Fedkovych Chernivtsi National University
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