Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
19
19
years of professional experience
Work History
Loan Officer
Kinsmith Finance
Clarkston, GA
04.2023 - 12.2023
Developed and maintained relationships with potential customers to increase loan business.
Reviewed income statements, and other financial information of loan applicants.
Counseled clients on debt management and repayment plans.
Analyzed financial data to determine the feasibility of granting loans.
Negotiated terms and conditions of loan contracts.
Verified accuracy of loan documents prior to approval.
Approved or denied loan applications based on established guidelines.
Software Tester
General Motors, GM
Roswell, GA
04.2022 - 02.2023
Developed and executed test plans, cases and scripts to ensure software quality.
Verified functionality of new features and bug fixes by running manual tests.
Reported defects found during testing in a clear and concise manner.
Analyzed product requirements, user stories and design documents to create effective test strategies.
Participated in sprint planning meetings to provide input on testability of user stories.
Performed regression testing after bug fixes or code changes were implemented.
Executed automated tests using various scripting languages such as Python, Java.
Maintained an up-to-date knowledge of current industry best practices related to software testing.
Collaborated with developers and other stakeholders to identify areas for improvement in the software.
Customer Service Cashier
BP Gas
Decatur, GA
06.2021 - 04.2022
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Resolved customer complaints in a professional manner.
Assisted customers with locating merchandise within the store.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Teacher
International Rescue Committee, IRC
Shimelba, Ethiopia
01.2005 - 07.2011
Developed and implemented lesson plans based on curriculum objectives.
Assessed student performance through tests, quizzes, and other assessments.
Provided individualized instruction to meet the needs of all students.
Instructed students in academic subjects such as language arts, social studies, and history.
Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA
08-2021
Skills
Bottom Line LoanMaster Loan Servicing
Customer service-focused
Financial planning expert
Equifax Application Engine
Team Player
Cash Handling
Friendly
Trilingual Tigrinya, Amharic and English
Languages
English
Professional
References
References available upon request.
Timeline
Loan Officer
Kinsmith Finance
04.2023 - 12.2023
Software Tester
General Motors, GM
04.2022 - 02.2023
Customer Service Cashier
BP Gas
06.2021 - 04.2022
Teacher
International Rescue Committee, IRC
01.2005 - 07.2011
Bachelor of Science - Computer Science
Kennesaw State University
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