Okwara Eni
Dacula,GA
Summary
Professional success in converting prospects into customers, servicing accounts, and maintaining consistent sales levels. Skilled relationship-builder, communicator, and a multitasker. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Effective in promoting products and increasing revenue by connecting with customers and recommending target offerings. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support. Expert in the use of social media for product marketing, promotion, and sales
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Global Industrial
Buford , GA
01.2019 - Current
- Exceeded targeted sales goals through the continuous pursuit of new sales opportunities and expert closing of customer deals.
- Managed and recorded leads from outbound telephone marketing.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Used CRM software to maintain detailed contact logs and account records.
Travel Consultant
Aspire Lifestyles
Alexandria, VA
03.2015 - 12.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family, and business travelers.
- Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
- Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Maintained and updated corporate traveler profiles with current information.
Technical Support Representative
Transcom Worldwide NA
Denver, CO
10.2009 - 02.2015
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through HELP-DESK support services.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Managed high levels of call flow and responded to Apple device technical support needs.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular virtual private networks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Master of Science - Business Studies
University of Illinois At Urbana-Champaign
Champaign, IL12.2023
Associate of Science - Business Studies
Rivers State University of Science And Technology
Port Harcourt, Rivers State 08.2025
Bachelor of Science - Banking And Finance
Rivers State University of Science And Technology
Port Harcourt, Rivers State03.2002
Skills
- Customer Service
- Revenue Growth
- Lead Qualification
- Investigative Procedures
- Microsoft Office
- Verbal and Written Communication
- Overcoming Objections
- Product Demonstrations and Presentations
- Cross-Selling and Upselling
- Account Acquisition
- Sales and Marketing Initiatives
- Data Entry
- Information Confidentiality
- Phone and Email Etiquette
- Payment Processing
- Inventory Management Software
Languages
English
Full Professional
Timeline
Inside Sales Representative
Global Industrial
01.2019 - Current
Travel Consultant
Aspire Lifestyles
03.2015 - 12.2022
Technical Support Representative
Transcom Worldwide NA
10.2009 - 02.2015
Associate of Science - Business Studies
Rivers State University of Science And Technology
Master of Science - Business Studies
University of Illinois At Urbana-Champaign
Bachelor of Science - Banking And Finance
Rivers State University of Science And Technology