Summary
Overview
Work History
Education
Skills
Timeline
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Okymarie Ocasio

Columbia,SC

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Representative

Palmetto Gba
Augusta, GA
09.2024 - Current
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided guidance and support to customers regarding billing issues and payment plans.
  • Assisted Providers in navigating the Medicare website, helping them to find the resources they needed.
  • Answered incoming calls from Medicare providers, providing them with information regarding their claims.
  • Processed enrollments for new Medicare members according to established procedures and guidelines.

Assistant

ITC GLOBAL SERVICE
Columbia
01.2020 - 08.2024
  • Archived confidential material using established procedures.
  • Greeted visitors, clients and guests in a professional manner.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted non-English speaking clients with communication issues.

Waitress/Cashier

Inakaya
Columbia
01.2020 - 07.2023
  • Organized take-out orders efficiently according to customer requests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Provided accurate change for cash transactions using a cash register system.
  • Processed payments accurately using cash registers or POS systems.
  • Developed positive relationships with regular customers through friendly conversation.
  • Prepared checks accurately and processed payments promptly.
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.

Beauty Advisor

Target
Columbia
11.2022 - 03.2023
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Provided customers with product advice and recommendations based on their individual needs.

Education

Associate of Applied Science -

Aiken Technical College
Graniteville, SC
06-2027

High School Diploma -

Ridge View High School
Columbia, SC
06-2024

Skills

  • Cash Handling
  • Up-selling
  • Exceptional customer service
  • Speedy and efficient
  • Friendly and outgoing
  • Team Leadership
  • Conversant in Spanish
  • Inventory Management
  • POS Systems
  • Managed different systems
  • Microsoft

Timeline

Bilingual Customer Service Representative

Palmetto Gba
09.2024 - Current

Beauty Advisor

Target
11.2022 - 03.2023

Assistant

ITC GLOBAL SERVICE
01.2020 - 08.2024

Waitress/Cashier

Inakaya
01.2020 - 07.2023

Associate of Applied Science -

Aiken Technical College

High School Diploma -

Ridge View High School

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Okymarie Ocasio