OLABISI OLANREWAJU
HOUSTON,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Used Microsoft Excel to develop inventory tracking spreadsheets. Upselling Products and Services POS Systems Ordering Platforms Customer Retention Strategies Verbal and Written Communication Complaint Resolution Customer Data Confidentiality Administrative Office Support Document and Records Management
Overview
9
9
years of professional experience
Work History
Patient Services Representative
Cencora/LashGroup
04.2023 - Current
- Reported safety information using the Sanofi AE portal, ensuring accuracy in patient identifiers, drug data, and submission confirmation.
- Entered and validated patient demographics, diagnoses (ICD codes), treatment dosing, and consent dates.
- Ensured all off-label use (age, dose, frequency, diagnosis, or device) was appropriately documented and justified by HCP.
- Coordinated adverse event escalations, including lack of efficacy and serious adverse events (death, hospitalization, pregnancy).
- Assisted patients with enrolling in benefits programs and scheduling meetings with providers to discuss benefit options.
- Kept detailed records of patients' insurance information and oversaw enrollment and patient-to-provider assistance.
- Intakes and reports adverse events as directed, ensuring compliance with regulatory requirements.
- Utilized various methods, including phone, fax, mail, and online forms, for collecting information using program-approved methods.
- Provided exceptional customer service to internal and external customers, resolving requests promptly and accurately, and escalating complaints accordingly.
- Processed wholesale orders and coordinated pharmacy triage.
- Determined support programs such as Copay, Patient Assistance Program, Medicaid, etc.
- Reported trends or delays to program management, such as billing denials, claims denials, pricing errors, payments, etc.
- Collaborated with patients, providers, or internal shared services to ensure all necessary documentation was received and completed according to program policy.
- Maintained patient confidentiality by adhering to HIPAA regulations and updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Benefits Verification Specialist
AmerisourceBergen
11.2022 - 03.2023
- Completed data entry from enrollment form into CRM.
- Conducted benefit investigation to determine plan coverage, payer restrictions, and cost-share information from insurance plans.
- Identified if coverage restrictions exist process in which are handled.
- Collected PA requirements, follow up with insurance for prior authorization status, and communicate results to healthcare provider.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Reviewed all patient insurance information needed to complete benefit verification process.
- Verified patient-specific benefits and precisely documented specifics for various payer plans including patient coverage, cost share, and access/provider options.
- Identified any restrictions and details on how to expedite patient access.
- Include documenting and initiating prior authorization process, claims appeals, etc.
- Reported any reimbursement trends/delays to management.
- Performed related duties and special projects as assigned.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
Remote Customer Service Representative
Aihe Global Inc
03.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented and developed customer service training processes.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via Live Chat during shifts.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Documented and detailed calls and complaints using.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Allstars Security & Protective Services
06.2016 - 01.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Designed employee work schedules to address complex operational needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
Education
High School Diploma -
Skills
- Microsoft Office Suite
- Data quality assurance
- Strong written communication skills
- HIPAA compliance documentation
- Report preparation
- Sales proficiency
- Inventory control
- Computer Proficiency
- Data Review & Validation
- Healthcare Communication Coordination
- Business Development
- Database Management
Timeline
Patient Services Representative
Cencora/LashGroup
04.2023 - Current
Benefits Verification Specialist
AmerisourceBergen
11.2022 - 03.2023
Remote Customer Service Representative
Aihe Global Inc
03.2020 - 10.2022
Front Desk Receptionist
Allstars Security & Protective Services
06.2016 - 01.2020
High School Diploma -
Similar Profiles
Kanisha KeeKanisha Kee
Customer Service Representative at AmerisourceBergen/LashgroupCustomer Service Representative at AmerisourceBergen/Lashgroup
Olabisi OlanrewajuOlabisi Olanrewaju
Patient Services Representative at AmerisourceBergen/LashGroupPatient Services Representative at AmerisourceBergen/LashGroup
Kristy L DaleyKristy L Daley
Customer Integration Specialist at CENCORACustomer Integration Specialist at CENCORA
Carlos BatallaCarlos Batalla
Server at Navy BlueServer at Navy Blue
Cindy RenteriaCindy Renteria
Family Service Specialist at BakerRipley Head StartFamily Service Specialist at BakerRipley Head Start