Olabisi Shannon LaGuda
Newark,NJ
Summary
Highly-motivated receptionist with the desire to take on new challenges. Specialing in Customer service, data entry, strong work ethic, great memory, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Using patience, empathy, and a positive attitude to improve the workplace atmosphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Restaurant Depot
Union, New Jersey
11.2024 - Current
- Greeting customers and visitors and providing them with assistance.
- Performing customer returns and exchanges in accordance with company policies and procedures
- Assisting new customers with applying for store membership
- Handling customer inquiries and complaints, providing timely and appropriate solutions.
- Answering incoming calls, taking messages, and transferring calls to appropriate departments or personnel.
- Performing clerical duties such as filing, photocopying, and faxing.
- Maintaining cleanliness and organization of the reception area.
- Coordinating with vendors for repairs and maintenance of office equipment.
- Using company badging system to create badges for employees.
Office Volunteer
University Court Inc
01.2021 - 07.2024
- Provide general office assistance for non-profit housing cooperative
- Assist property manager with collection of maintenance work orders
- Mailing out notices to Cooperative Shareholders
- Support housing cooperative board of directors by recording shareholder attendance at shareholder meetings
Cashier/Sales Associate
Target
05.2008 - 05.2013
- Provided customer service within office environment by handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office duties
- Worked a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays
- Received and resolved differences between accounting information and cash drawers
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Communications
Essex County College
01.2009
High School Diploma -
University High School
Newark, NJ06.2004
Skills
- Customer Service
- Microsoft Office Suite
- Cash Handling
- Credit Card Processing
- Reliable and Punctual
- Prioritization and Time Management
- Record Sorting and Filing
- Calendar Management
- Outgoing Mail Preparation
- Self-Motivated
- Data Entry
- Problem solving
Certification
- ITF + Certification, Information Technology, CompTIA - 2022
Timeline
Receptionist
Restaurant Depot
11.2024 - Current
Office Volunteer
University Court Inc
01.2021 - 07.2024
Cashier/Sales Associate
Target
05.2008 - 05.2013
Communications
Essex County College
High School Diploma -
University High School