Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olajumoke Ogunubi

Newark

Summary

Customer service representative with over three years experience of inbound and outbound calls, responding promptly to customer inquiries, acknowledging and resolving customer complaints, and maintaining a positive and friendly disposition. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Abbott Laboratories
09.2023 - 06.2025
  • Responded promptly to customer inquiries via phone, email, and web chat, consistently meeting Abbott’s service standards.
  • Actively listened and empathized with customers, de-escalating concerns and resolving complaints efficiently.
  • Educated customers on Abbott’s diagnostic, Point of Care, and Diabetes Care products, clarifying features and usage.
  • Handled order processing, returns, and basic billing questions, accurately updating CRM and internal systems.
  • Logged detailed records of customer interactions, performing account updates, documentation, and follow-ups.
  • Collaborated with technical and service teams to escalate complex issues and ensure timely resolution.
  • Surpassed team targets for call handling, response time, and customer satisfaction metrics.
  • Contributed to process improvements by sharing recurring customer feedback with management.

Customer Service Representative

Assurant
01.2021 - 06.2023
  • Receiving incoming calls from customers.
  • Scheduling of appointments.
  • Document customer interaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

SMS InfoComm
12.2018 - 12.2020
  • Promptly handling customer inquiries and complaints.
  • Maintaining up-to-date customer records.
  • Order fulfillment.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Care Associate

MTN
12.2012 - 11.2015
  • Provided customer service through live chat, email and phone support.
  • Assisted customers with product inquiries and complaints.
  • Resolved customer issues in a timely manner.
  • Generated reports to track customer interactions and feedback.
  • Handled escalated customer concerns in a professional manner.
  • Advised customers on how to use products correctly or get the most out of them.

Education

Higher National Diploma - Mass Communication

The Polytechnic
Ibadan
10.2012

Skills

  • Proficiency in Microsoft Office Suite
  • Ability to manage administrative duties
  • Effective communication
  • Complaint Resolution
  • Appointment Scheduling
  • Account Updating
  • Call Management
  • Report Generation
  • Inbound and Outbound Calling
  • Microsoft Office Expertise
  • Client Relations
  • Customer Service

Timeline

Customer Care Representative

Abbott Laboratories
09.2023 - 06.2025

Customer Service Representative

Assurant
01.2021 - 06.2023

Customer Service Representative

SMS InfoComm
12.2018 - 12.2020

Customer Care Associate

MTN
12.2012 - 11.2015

Higher National Diploma - Mass Communication

The Polytechnic