Olandis Bone
Chattanooga,TN
Summary
Dedicated, consistent, focused driven candidate who is seeking a challenging position in a growth oriented organization which offers diverse job responsibility and the potential for advancement.
Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner and Operator
B & G Processing
Chattanooga, TN
01.2018 - Current
- Executed civil processes for handling and serving legal and court documents, including summons, dissolution of marriage, subpoenas, restraining orders, foreclosures, evictions, protection orders, and judgments.
Customer Service Representative
Convergys
Chattanooga, TN
08.2013 - 09.2017
- Handled escalated calls professionally by listening carefully to needs of each individual customer before offering appropriate solutions and documenting call.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Residential Assistant
Preferred Home Health Care
Chattanooga, TN
01.2015 - 06.2017
- Coordinated daily activities, including personal assistance and medical transport, to support the health and independence of patients.
Production Manager
Edible Arrangements
Chattanooga, TN
01.2005 - 02.2017
- Executed contract negotiations and procurement of supplies from vendors.
- Managed processing of accounts payable, payroll, and timesheets to ensure timely financial operations.
- Oversaw daily clerical operations, managing incoming and outgoing communications effectively. Streamlined filing processes to enhance information accessibility. Maintained accurate data entry in computer systems to support organizational efficiency.
- Collaborated with management to streamline catering project operations and enhance service delivery.
- Managed logistics and transportation operations to facilitate efficient deliveries.
EMT, Transporter
Southeast Ambulance
Chattanooga, TN
08.2013 - 01.2015
- Coordinated logistics for patient transfers to healthcare facilities, including hospitals, nursing homes, and dialysis clinics, to support continuity of care.
Cell Dropper
Hawker Power Source
Ooltewah, TN
12.2010 - 03.2012
- Responsible for handling cells that are placed inside batteries
- Responsible for transporting batteries inside and outside of the building on pallets by forklift
Operations Supervisor
BFS Facility Services
Chattanooga, TN
07.1997 - 08.2005
- Responsible for supervising a staff of fifteen employees that performed building maintenance at a 400 room training facility
- Responsible for training, quality control, conflict resolution, and review processing
Team Leader
City of Chattanooga Parks and Recreation
Chattanooga, TN
07.2000 - 07.2003
- Responsible for assisting with implementing programs, scheduling activities, and coordinating participants
- Responsible for all aspects of the recreation program and activities
- Responsible for transporting and supervising all participants to and from activities
Education
Chattanooga State Community College
Chattanooga, TNundefined
Brainerd High School
Chattanooga, TNSkills
- Customer Success Management
- Data Analysis Proficiency
- Complaint Handling
- Analytical Report Development
- Problem-Solving
- Interpersonal Skills
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Customer Support Services
- Expertise in Advanced Excel Functions
- Effective Time Management
- Customer Order Fulfillment
Certification
- Hazmatt
- CPR
- First Aid
- Medical Administration License
- Forklift
Timeline
Owner and Operator
B & G Processing
01.2018 - Current
Residential Assistant
Preferred Home Health Care
01.2015 - 06.2017
Customer Service Representative
Convergys
08.2013 - 09.2017
EMT, Transporter
Southeast Ambulance
08.2013 - 01.2015
Cell Dropper
Hawker Power Source
12.2010 - 03.2012
Production Manager
Edible Arrangements
01.2005 - 02.2017
Team Leader
City of Chattanooga Parks and Recreation
07.2000 - 07.2003
Operations Supervisor
BFS Facility Services
07.1997 - 08.2005
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Brainerd High School
Chattanooga State Community College