Olanike Gibson
Greenville,Mississippi
Summary
Detail-oriented Relationship Banker with expertise in banking and finance. Skilled in building relationships, achieving sales goals, and delivering exceptional customer service. Proficient in multitasking, problem-solving, and promoting products to enhance customer loyalty and satisfaction. Committed to helping clients navigate financial needs and options.
Overview
9
9
years of professional experience
Work History
Relationship Banker II
Regions Bank
Greenville, MS
07.2024 - 07.2026
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Assessed client financial needs and provided tailored banking solutions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Educated clients on products and services, driving engagement and utilization.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Collaborated with team members to streamline account management processes.
- Oversaw complex transactions, ensuring compliance with bank policies and regulations.
- Analyzed customer feedback to identify service improvement opportunities.
Relationship Banker I
Regions Bank
Greenville, MS
11.2022 - 07.2024
- Addressed customer inquiries on account balances, transaction history, service charges, and interest rates, enhancing customer understanding.
- Resolved customer issues promptly, strengthening relationships between the bank and clients.
- Built client trust through confidentiality and protection of sensitive financial information, reinforcing customer loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed customer transactions efficiently at service desk. promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Credentialing Specialist
Delta Health System- The Medical Center
Greenville, MS
06.2022 - 11.2022
- Conducted primary source verifications such as background checks and board certifications.
- Evaluated applications for missing and inaccurate information to ensure completeness and accuracy.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Streamlined filing systems for confidential employee records, enhancing accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Analyzed compliance data to identify trends of non-compliant behavior and address them proactively.
Accounts Payable Clerk, Salesperson, Service
Sparks Nissan And Kia
Monroe, Louisiana
06.2020 - 05.2022
- Processed vendor invoices and incoming payments to maintain accurate financial records.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Developed customer relationships to drive repeat business and increase sales opportunities.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Discussed options with clients and determined appropriate plans.
Assistant Manager
Kirkland’s
MONROE, LA
09.2019 - 05.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coordinated scheduling and delegated assignments to optimize coverage and enhance service delivery.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Enhanced merchandising and promotional strategies to elevate customer engagement and drive sales growth.
- Promoted complementary products and educated customers on store promotions, contributing to increased sales revenues.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Receptionist
HR Block
MONROE, LA
01.2020 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Directed incoming calls to appropriate personnel and departments, ensuring timely response to callers' needs.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Addressed inquiries and escalated issues to management, contributing to client satisfaction.
- Confirmed appointments, communicated with clients and updated client records.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Maintained clean and organized reception area, enhancing visitors' first impression.
Sales Lead
Champs Sports
MONROE, LA
11.2018 - 01.2020
- Provided personalized service and support to enhance sales and customer satisfaction
- Coordinated with territory, regional, and strategic managers for daily support and strategic account planning
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated
- Used POS system to process sales, returns, online orders and gift card activations
- Designed and set up merchandise displays to promote key products and attract customer attention
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Receptionist
H&r Block Inc.
MONROE, LA
12.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered inquiries and resolved issues to enhance client satisfaction
- Answered questions and resolved issues or escalated to management to enhance customer satisfaction.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Managed incoming calls by routing to appropriate personnel and departments to address caller needs effectively.
- Maintained cleanliness of reception area to create welcoming environment and ensure positive first impression for visitors.
Front Counter Crew Member
Raising Canes
WEST MONROE, LA
06.2017 - 11.2017
- Assisted customers with purchases, item location, and enrollment in reward programs, enhancing customer loyalty and satisfaction
- Used POS system to enter orders, process payments, and issue receipts
- Maintained accurate and secure cash drawers by verifying bills for counterfeit markers and ensuring proper change levels
- Counted cash at start and end of each shift to ensure balanced cash register and accuracy in transactions
- Refilled stock of silverware, napkins and cu items in restaurant environments
Education
Associate of Applied Science - Business And Information Technology
Louisiana Delta Community College
Monroe, LA05.2019
High School Diploma -
Rayville High School
Rayville, LA05.2016
Skills
- Financial analysis
- Customer Relations
- Relationship building
- Communication skills
- Problem-solving skills
- Multi-tasking
- Time Management
- Leadership
- Networking skills
Languages
English
Timeline
Relationship Banker II
Regions Bank
07.2024 - 07.2026
Relationship Banker I
Regions Bank
11.2022 - 07.2024
Credentialing Specialist
Delta Health System- The Medical Center
06.2022 - 11.2022
Accounts Payable Clerk, Salesperson, Service
Sparks Nissan And Kia
06.2020 - 05.2022
Receptionist
HR Block
01.2020 - 04.2020
Assistant Manager
Kirkland’s
09.2019 - 05.2020
Sales Lead
Champs Sports
11.2018 - 01.2020
Receptionist
H&r Block Inc.
12.2017 - 04.2018
Front Counter Crew Member
Raising Canes
06.2017 - 11.2017
High School Diploma -
Rayville High School
Associate of Applied Science - Business And Information Technology
Louisiana Delta Community College