Olaniyi Olaleye
Jamaica
Summary
Results-driven professional with a solid background at MTA: Metro-North Railroad, excelling in customer service and operational efficiency. Skilled in Microsoft Office Suite and conflict resolution, successfully enhancing passenger experiences and ensuring safety through effective communication and training. Focused on delivering exceptional service and cultivating positive interactions in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Usher
MTA: Metro-North Railroad
New York
03.2024 - Current
- Provided updates to gate indicators and omega board through two-way radio communication.
- Supported passengers by handling luggage, wheelchairs, and guiding platform navigation.
- Performed train inspections, recovered lost items, and documented safety concerns.
- Navigated passengers to correct train platforms while maintaining safety during boarding
- Facilitated communication of directions and details about services provided by Metro-North Railroad.
Station Master Office Assistant
MTA: Metro-North Railroad
New York
02.2024 - Current
- Managed dispatch of maintenance requests alongside public safety incident responses.
- Announced track changes and scheduled updates via PA system efficiently.
- Coordinated seamless crew swaps and equipment movements across terminals.
- Performed administrative duties such as document printing, email correspondence, and log maintenance.
- Maintained comprehensive records and documentation for administrative tasks.
- Provided customers with relevant information and assistance to address inquiries.
Information Booth Customer Service
MTA: Metro-North Railroad
New York
01.2024 - Current
- Supported passenger navigation and provided information on train services at Grand Central Station.
- Responded swiftly to inquiries and executed necessary safety announcements.
- Conducted regular public engagement, ensuring a professional demeanor at all times.
- Enhanced and sustained databases with up-to-date information.
Guest Experience Representative (Per Diem)
The Metropolitan Opera
New York
01.2021 - 01.2024
- Ensured exceptional guest service delivery at high-profile performances and events.
- Guided patrons through ticket purchases and seating inquiries effectively.
- Worked closely with staff to streamline event operations and elevate guest satisfaction.
Library Assistant
Weill Cornell Library
New York
01.2016 - 01.2024
- supported academic research, client service, and administrative duties
Education
Master of Arts - Urban Studies
CUNY School of Professional Studies
Certificate - Healthcare Policy
CUNY School of Professional Studies
Skills
- Microsoft Office Suite and SharePoint
- Team collaboration
- Business systems management
- Quality assurance
- Conflict resolution
- Operations reporting
Timeline
Usher
MTA: Metro-North Railroad
03.2024 - Current
Station Master Office Assistant
MTA: Metro-North Railroad
02.2024 - Current
Information Booth Customer Service
MTA: Metro-North Railroad
01.2024 - Current
Guest Experience Representative (Per Diem)
The Metropolitan Opera
01.2021 - 01.2024
Library Assistant
Weill Cornell Library
01.2016 - 01.2024
Master of Arts - Urban Studies
CUNY School of Professional Studies
Certificate - Healthcare Policy
CUNY School of Professional Studies