Olatayo Afolabi
Madison,WI
Summary
Accomplished Home Care Provider and Manager with a proven track record at Bethel Home Care and Divine Package, enhancing team collaboration and customer satisfaction. Skilled in strategic planning and operations management, successfully reduced costs by optimizing resources. Expert in team leadership and complex problem-solving, consistently achieving operational excellence and fostering professional relationships. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Home Care Provider
Bethel Home Care
08.2022 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Enhanced team collaboration through regular staff meetings and open communication channels, fostering a positive work environment.
- Facilitated smooth communication between caregivers at shift handovers by implementing standardized reporting procedures.
- Managed on-call caregiver scheduling, ensuring adequate staffing levels at all times while minimizing overtime costs.
- Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards.
- Promoted a safe and healthy work environment by providing regular safety training sessions and maintaining up-to-date first aid supplies and equipment.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Manager of Operations
Divine Package (Amazon DSP)
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined operational processes by implementing efficient workflow management strategies.
Engineering Operations Supervisor
Helda Groups & Company
10.2016 - 03.2018
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Evaluated new technologies and equipment for potential integration into existing operations, optimizing performance capabilities.
- Optimized workflow management to increase overall productivity within the engineering department.
- Established comprehensive quality control procedures, resulting in a reduction of defects and improved product consistency.
- Improved safety standards with thorough risk assessments and implementation of corrective measures.
- Created detailed project plans outlining scope, milestones, resources required, and timelines for successful execution.
Education
Master of Science - Industrial & Production Engineering
University of Ibadan
Ibadan, Oyo State Nigeria06.2016
Skills
- Team Leadership
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Schedule Preparation
- Budget Control
- Teamwork and Collaboration
- Decision-Making
Timeline
Home Care Provider
Bethel Home Care
08.2022 - Current
Manager of Operations
Divine Package (Amazon DSP)
04.2021 - Current
Engineering Operations Supervisor
Helda Groups & Company
10.2016 - 03.2018
Master of Science - Industrial & Production Engineering
University of Ibadan